Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 39 reviews)); "Pay was decent." ((in 25 reviews)); "nice, friendly coworkers." ((in 13 reviews)); "the people are great and easy to work with" ((in 11 reviews)); "great work/life balance" ((in 10 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 35 reviews)); "spending 30 min giving nothing but negative feedback without any suggestions on how to improve your work going forward), throw their employees under the bus to save their own image in front of upper management, can't take responsibility for their own mistakes and they encourage tattle" ((in 14 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 8 reviews)); "Complex work but managers expect new hires to have lots of questions and there is extensive training provided." ((in 7 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

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Northwest Administrators

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.6

Compensation and benefits

2.5

Work/Life balance

2.2

Career opportunities

2.0

Culture & values

1.9

Senior management

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

4.0

Mar 1, 2020

Focused on customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company is hiring new managers who are bringing valuable experience and ideas from other companies. President John Corapi is focused on improving operations and maintaining high customer service. Offices in Seattle, Pasadena, Bay Area, Portland, Las Vegas, and Boise-area offer stable employment. Privately held company that prides itself on serving its clients well through long-standing relationships. True support for work-life balance.

Cons

Outdated technology, limited telecommuting, vacation/sick leave rather than PTO.

1.0

Feb 6, 2020

Keep looking

Auditor

Recommend

CEO approval

Business Outlook

Pros

Decent starting pay for new grads

Cons

Awful, toxic bro culture with zero compassion

3.0

Jan 2, 2020

A lot of good coupled with some serious situational detractors.

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The majority of the folks working at NWA truly due care about the customer and walk the walk. There's a lot of bright ideas coming out of the most recent new hires that if fully implemented will elevate the company in some exciting ways. If you are looking for a place to make your mark this could potentially be it depending on the department.

Cons

The benefits are outdated compared to industry standards. The lack of sick time when you start is the reason I had to part ways with the company. This was just a really bad situation all-around but a more liberal sick time policy would greatly benefit the company in ensuring everyone can focus on getting better without stressing about where their next paycheck will come from.

Northwest Administrators Response

Thank you very much for your feedback. Providing exceptional customer service to all of our clients is one of our core values, and we are happy you recognized that during your time at NWA. We are also excited about many of those bright ideas from associates that you mentioned as we strive to take a team approach with an ongoing, committed focus on process improvement and innovation. As an administrator of employee benefits, we truly understand how important benefits are to our associates, and feel that we offer a very competitive and comprehensive package. At least annually we benchmark our benefits using objective sources, including but not limited to Mercer. We are disappointed, however, that our benefits did not meet your personal needs.

Viewing 133 - 135 of 264 Reviews

Jobs at Northwest Administrators

Medical Claims Processor

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

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Northwest Administrators

Northwest Administrators reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Focused on customer service

Keep looking

A lot of good coupled with some serious situational detractors.

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