Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 42 reviews)); "Good pay very often yes" ((in 23 reviews)); "the people are great and easy to work with" ((in 12 reviews)); "Great work life balance" ((in 10 reviews)); "The benefits are pretty good, since it has to distract from how badly they pay you and how small the raises are." ((in 5 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 38 reviews)); "spending 30 min giving nothing but negative feedback without any suggestions on how to improve your work going forward), throw their employees under the bus to save their own image in front of upper management, can't take responsibility for their own mistakes and they encourage tattle" ((in 15 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 9 reviews)); "Inconsistent training, high turnover rate" ((in 8 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

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Northwest Administrators

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.6

Compensation and benefits

2.5

Work/Life balance

2.2

Career opportunities

2.0

Culture & values

1.9

Senior management

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

3.0

Oct 23, 2019

An okay stepping stone

Auditor

Recommend

CEO approval

Business Outlook

Pros

Good for young people out of college who aren’t familiarized with an office environment. Benefits/healthcare is important and they do well with that area.

Cons

Not with the times. Technology is terribly behind, making job performance very difficult and uninspiring.

5.0

Sep 18, 2019

Great time to join NWA

Manager

Recommend

CEO approval

Business Outlook

Pros

Brilliant people gathering talent as they prepare for growth There is a strong focus on Customer Care; not just service, but authentic caring attitudes. And they are finding people who care. The caring attitude starts at the top in this organization. That says a lot. Benefits are good. Company is very stable and poised for growth. Investing a great deal of time and effort into training and development, so there are growth opportunities for employees as well.

Cons

Corporate needs to engage employees early in the process of developing improvements/change or they will not feel a sense of contribution. Especially in distant locations where there is less line of sight and in some cases, a good amount of experience. There are efforts building in this direction so things are improving. Compensation needs to be more inline with market (and agile due to rapid changes in some markets), and cognizant of emerging legislated minimum wages. However, in both cases, this company is well ahead of many others in the market, and continuously improving. In the TPA industry, this company is the leader.

Northwest Administrators Response

Thank for you for sharing your experience! We are thrilled to hear you enjoyed your time with us. Best wishes your future endeavors.

1.0

Sep 16, 2019

Poor Work Environment

Accounting clerk

Recommend

CEO approval

Business Outlook

Pros

Good pay for people with no degree Satellite offices Flex schedules

Cons

Inefficient and old-school system/management High turnover People backbiting about the senior managers everyday Unhappy coworkers Lack of communication between senior management

Northwest Administrators Response

Thank you for taking the time to provide us with your thoughts and feedback. We are glad to hear that some of the benefits you listed as pros were rolled out fairly recently and are already having a positive impact on our employees. We are happy to report that our turnover is below the industry average (we are continuously improving employee satisfaction and retention). In addition, our senior leadership team meets regularly and intentionally with each other and their staff to share department and company information. We regret to hear about your experience with us, but would like to assure you that the growing pains are part of the process to improvement. Thank you again for sharing your feedback.

Viewing 136 - 138 of 264 Reviews

Jobs at Northwest Administrators

Medical Claims Processor

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

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Northwest Administrators

Northwest Administrators reviews

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Reviews by job title

An okay stepping stone

Great time to join NWA

Poor Work Environment

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