OPENLANE reviews

3.8

71% would recommend to a friend

(484 total reviews)
avatar

Peter Kelly

86% approve of CEO

69% positive business outlook

OPENLANE has an employee rating of 3.8 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OPENLANE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
4.0
Jul 19, 2019
Recommend
CEO approval
Business Outlook

Pros

The company has really changed for the better in the last few months. They recently moved to a brand new facility with much better amenities and working environment. The culture has loosened up slightly. Management seems to be trying harder to connect with employees at all levels.

Cons

Processes, politics, and bureaucracy are the norm for getting anything done or approved. Nothing is ever quick and easy. There are way too many levels of management. Somewhat expected for a company of KAR’s size.

avatar
OPENLANE Response
6y
Thanks for sharing your experience! We are also loving the new building and all of the amenities. We want to be the best place to work and as you are noticing, your feedback is helping us get there.
4.0
Jul 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Good to work for . And very good team

Cons

Lots of moving parts. Sometimes difficult to manage

avatar
OPENLANE Response
6y
It makes us happy to hear that you’re happy! We appreciate all you do for our company and customers. With being a global organization, there is always a lot in motion, if you ever need any help navigating please reach out to your manager or HR Partner for assistance.
2.0
Jul 15, 2019

Terrible Culture/No room for advancement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is very decent for the work you do, benefits are included and the job itself is very respectable and challenging.

Cons

If you are a person who likes to come to work, not talk to anyone all day and leave with little interaction with your managers, then this is the job for you! I came into this job being told that the culture and environment were really relaxed and friendly. However, i quickly learned as a temp employee, that it's just relaxed and not friendly at all. Most of everyone walks around like they're pissed at the world, so unless you know them, they won't even look at you or say anything. I work in a department where managers only socialize with some team members and not others, just like a high school clique if you can imagine. Morale on my team is very low, neither HR or the managers do much to improve it. If you ever have a problem involving another employee, be prepared to have nothing done about it and instead people will act passive aggressively towards you for bring up a complaint. Again, if you are ok with not making any sort of connection with people you spend 60% of your week with, then this is the job for you. Only horizontal advancement available for most employees.

avatar
OPENLANE Response
6y
At KAR, we care about taking care of our people—and we hold ourselves to high standards. We’re sorry to hear that your experience has been less than ideal. To help us look into this matter please feel free to send a message to listens@karauctionservices.com or reach out to a more senior HR business partner so that we can get to the bottom of this.
Viewing 370 - 372 of 484 Reviews

Glassdoor has 519 OPENLANE reviews submitted anonymously by OPENLANE employees. Read employee reviews and ratings on Glassdoor to decide if OPENLANE is right for you.