A lot to say here. My experience at Omega was limited, and for good reason. The career opportunities could be pretty good, if you can get past multiple audits. The auditing system seemed really inconsistent to me. Things that would be unmentioned in one audit could sink you in the same account type on the next audit, and I never got an explanation as to why this seemed so erratic. When the standard for accuracy is so high, I should at least be able to get an answer on why something is graded a certain way so that I can learn for next time. But none of the auditors or managers seemed to want to actually talk about the audits. One of my audits got covid guidelines concerning Z11.52 and Z20.822 flat out wrong, which I knew for a fact and still no one wanted to listen, to them it was just another score to rush through. I had to practically beg them to stop for a moment and listen to me so that we could talk, and eventually the score was reversed. Managers were probably the worst part of the experience, they're more interested in playing mind games than helping their employees succeed. The culture is very poor. I actually lost a contract here because a manager felt that it would be a better use of her time to investigate my daily actions for two weeks than to just tell me that I was doing poorly, and of course by the time she decided to tell me, the corrective action that I took didn't matter because my contract could not be salvaged. I was essentially railroaded and hung out to dry by an immature manager who wasn't willing to meet the demands for professionalism she made of her staff. However, to Omega's credit, once I told them what had happened they did find me a new contract fairly quickly. If you sign on here, always ask questions, be annoying if you have to, because it's entirely on your head if you don't know something. If a lower level manager assigns you something special make sure it's cleared with one of the upper level managers because the manager to manager communication is questionable.
Moving on, there were other relatively smaller things. In the two and a half years I worked at Omega, I never once managed to get in contact with the HR department, and I tried by Outlook, Teams, and phone. I can't even verify they have an HR department because I never once talked to them. There is no live coding education or support system in place. All coding questions need to be routed to your manager, and who knows if they'll have the time or interest that day. IT can be pretty hard to work with. I had an issue where Outlook emails from my contractor were not always reaching me, which is obviously a pretty serious issue, and that was just something I had to work around because IT never provided a fix. I was expected to have Outlook and Teams on my phone so that I could reply even when I was off the clock or on lunch break. It was nearly impossible to stay at one contract for long just because the contractors kept bringing on too many people, and I would have appreciated more stability. Omega does not even provide all the equipment you need, you're expected to furnish some of that on your own. I had to buy a computer and two monitors for my very first contract with Omega. With later contracts a laptop was actually furnished for me and I'm not sure what the difference was. It may be non-Optum versus Optum contracts. But this was extremely expensive, and the Omega recruiter who first contacted me told me he could provide me a bonus to help offset the cost. What he did not tell me was that the bonus was performance based, which of course wasn't possible after I lost that one contract. This was obviously not a great experience and my mental health suffered greatly, I would not apply here again unless I had zero other options.
