Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

41% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.6 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (11) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 61 reviews)); "Allowed employees to Work From Home (effective May 2016)." ((in 42 reviews)); "Great work place people were great" ((in 37 reviews)); "The training and the people there were good." ((in 16 reviews)); "Good work/life balance" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 57 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 14 reviews)); "Leadership is cliquey and gossips." ((in 9 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

41% would recommend to a friend

(715 total reviews)

Nick Mendez

41% approve of CEO

39% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.8

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

715 reviews

1.0

Oct 29, 2013

Not a good fit for me

Driver

Recommend

CEO approval

Business Outlook

Pros

Work your own hours, ability to turn down jobs and work at own pace

Cons

Wait an entire month from each job to get paid. All expenses paid out of pocket and not reimbursed for an entire month. Pay not worthwhile to cover wear and tear on personal vehicle

1.0

Oct 23, 2013

Worst company you could ever work for.

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

None. Stay away from this company.

Cons

Micromanagement! There is a strict script and calls are counted, recorded, and graded. You get in trouble for going to the restroom! Training is a joke, you're expected to learn from a teacher that does nothing but talk to her friend all day. If you make it out of the laughable training, you're assigned to a supervisor. Pray that you get a supervisor who knows what they're doing, which is about a 1 and 6 chance. If you have a question, good luck getting an answer from the team leads that do nothing but walk around all day and talk to their friends. Beware of the Leadership Mafia, if you're not on good terms with them, you wont get promoted and you will have a target on your back. HR is unfriendly and will be of no help to you whatsoever. You will never see the Director ever, he hides in his office and stays as far away from the agents as possible.

2.0

Sep 5, 2013

Sweatshop

Accountant

Recommend

CEO approval

Business Outlook

Pros

Providing an important niche service to insurance companies makes this a stable industry.

Cons

Lots of hours for lower than average pay.

Viewing 691 - 693 of 715 Reviews

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Data Analyst II - Outcome Analytics

Senior Product Manager

One Call

One Call reviews

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Ratings by demographic groups

Reviews by job title

Not a good fit for me

Worst company you could ever work for.

Sweatshop

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