Is OneSupport a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OneSupport have rated their employer with 2.0 out of 5 stars in 85 Glassdoor reviews. This is a lower than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Customer Service Representative Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OneSupport .

Does OneSupport pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OneSupport with 1.8 out of 5 stars based on 85 anonymously submitted employee reviews. This is 43.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OneSupport.

How happy are Customer Service Representative professionals working at OneSupport?

9% of Customer Service Representative employees at OneSupport would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Customer Service Representative professionals have also rated OneSupport with a 3.3 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Customer Service Representative reviews

2.0

9% would recommend to a friend

(85 total reviews)

Anthony Herrera

6% approve of CEO

6% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity & inclusion

2.1

Culture & values

2.0

Career opportunities

1.9

Senior management

1.8

Compensation and benefits

Customer Service Representative employees have rated OneSupport with 2.0 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a poor working experience there. OneSupport is rated 44% below average by Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

3.0

Feb 24, 2025

Good coworkers, Mid Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can meet some wonderful people on your teams, and some managers really do care about you.

Cons

The company itself doesn't pay as competitively as they should, and they really do consider you to be a disposable number sometimes.

3.0

Feb 19, 2025

Not enough pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company is OK, but the work they want you to do is not worth the money and you cannot make a living as a single person getting paid under $15.

Cons

- Low pay - Not many benefits

4.0

Jan 21, 2025

Great time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits Overtime pay is good Great training

Cons

work-life balance was hard. Not flexible with schedules

Viewing 4 - 6 of 85 Reviews

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OneSupport

OneSupport Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good coworkers, Mid Company

Not enough pay

Great time

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