Is OneSupport a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OneSupport have rated their employer with 2.0 out of 5 stars in 85 Glassdoor reviews. This is a lower than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Customer Service Representative Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OneSupport .

Does OneSupport pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OneSupport with 1.8 out of 5 stars based on 85 anonymously submitted employee reviews. This is 43.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OneSupport.

How happy are Customer Service Representative professionals working at OneSupport?

9% of Customer Service Representative employees at OneSupport would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Customer Service Representative professionals have also rated OneSupport with a 3.3 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Customer Service Representative reviews

2.0

9% would recommend to a friend

(85 total reviews)

Anthony Herrera

6% approve of CEO

6% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity & inclusion

2.1

Culture & values

2.0

Career opportunities

1.9

Senior management

1.8

Compensation and benefits

Customer Service Representative employees have rated OneSupport with 2.0 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a poor working experience there. OneSupport is rated 44% below average by Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

2.0

Dec 12, 2024

Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work at home was the best

Cons

Pay was terrible no raise

3.0

Nov 27, 2024

OneSupport

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Had to write this to use glassdoor

Cons

low pay for the workload

3.0

Nov 15, 2024

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not many other than having two days off in a row.

Cons

Money. Just money. Nothing else really.

Viewing 7 - 9 of 85 Reviews

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OneSupport

OneSupport Customer Service Representative reviews

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OneSupport

It was ok

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