Does OneSupport pay their employees well?

According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OneSupport?

34% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

What are employees saying about OneSupport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneSupport layoffs and their outlook for job security at OneSupport in 2026.

What are the top reviewed OneSupport locations?

San Marcos , Austin , Houston , San Antonio , Texas City , Jacksonville , Tampa , Raleigh , Miami , Columbia , Charlotte , Dallas , Atlanta , Fort Worth , Denver , Orlando , Irving , Remote , Mobile , Tuscaloosa , Richmond , Saint Louis , Phoenix , Fayetteville , Corpus Christi , Katy , New Braunfels , Jackson , Murfreesboro , Mountain View

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OneSupport

OneSupport reviews

3.0

34% would recommend to a friend

(850 total reviews)

Anthony Herrera

36% approve of CEO

27% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

OneSupport has an employee rating of 3.0 out of 5 stars, based on 850 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneSupport employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

850 reviews

3.0

Mar 6, 2013

good place to learn tech support

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

steady paycheck, good tools that don't tend to crash your system, tech support very helpful.

Cons

supervisors can be very rude and treat as a number, training is short feels like you are sent to the wolves no "virtual classroom interaction" feels like i was set up to fail

3.0

Oct 19, 2012

Meh

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

- Work from home - No commuting - Professional wiki - Lots of info

Cons

- Fast paced - Lots of information - Stressful in some situations - Lots of info

4.0

Jan 4, 2011

Telenetwork is a great job for a person with problem solving and people skills going to school.

Level ii tech

Recommend

CEO approval

Business Outlook

Pros

Work at home available, flexible scheduling, great job for College student. My Supervisor was easy to work with and did not micro manage me. Good Employees are appreciated and taken care of.

Cons

Not enough training for some jobs, although the information is out there. Not a physical job, so it's easy to get sedentary. I do not like the on-call system that was recently instituted, but I realize it's necessary for the company, they have already modified it once, so they are trying to strike a balance between the Companies needs and the Employees.

Viewing 829 - 831 of 850 Reviews

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Jobs at OneSupport

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative