* Job Conditions are not honestly revealed during interview
* Policies/Rules are made up on the fly with no continuance
* Work volume is high; and resources are unreliable, systems unstable, and blame is always shifted to the * agents on the line management refuse to own anything in regards to accountability; everything is always your fault.
* The company values their contracts above their staff; meaning they will work you to death; provide none of the incentives they promise; hammer you with demands; never provide positive feed back; shirk on promise raises force markets, contracts, and work loads on you when told that it's optional for pay incentives - and never deliver any of the incentives
* Management does not exist - You contact your team, and supervisors through chat programs, and emails making it very easy for them to ignore your concerns, and they will -
* They make claims of performance based raises; but they will always find an excuse to give it to you, when and if you make metrics that would allow for the raise
* No organization every Team Leaders, Supervisors, Floor Managers, Level 2 tech is on their own program; nobody is on the same page - everyone thinks they are the final say even when they contract each other - leading to a situation where you are damned if you do; damned if you don't.
* You are contracted to for clients so you have no say in the big picture - and if you bring up a concern over policies, or systems - management either have no authority or don't care enough to fix the problems.
* Unless you are willing to relocate to Texas there is no advancement; don't let them lie to you about this as they will - they will always lie to keep you around.
* VERY high turn over rate - I started with a wave of 25 people; 10 months later i was the last one of that group and then i left - Most people quit in the first year - Because of this demands are very high on those who stay; work loads are high and this snow balls into more turn overs - this company is snow balling towards a disaster
* They violate their own contracts to keep up with the volume; the brass bite off more than they can chew and often will force markets to collect on single agents in direct contradiction of contract limits - this means if they get caught they could lose the contract and thus lay offs may occur - Very little job security on the company side.
* EXTREMELY LOW PAY - Very low for the industry; you have to wait almost 1.5 years for any paid time off in a VERY stressful work environment; be ready to get cussed out every day and be forced to deal with vulgar people with no escape; and no resources to cope.
