Is OneSupport a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at OneSupport have rated their employer with 3.1 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Tech Support Representative Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at OneSupport .

Does OneSupport pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at OneSupport with 3.2 out of 5 stars based on 32 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Tech Support Representative reviews

3.1

47% would recommend to a friend

(32 total reviews)

Anthony Herrera

47% approve of CEO

47% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Work/Life balance

3.5

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Tech Support Representative employees have rated OneSupport with 3.1 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

4.0

Jun 27, 2018

Extremely high expectations

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, Some great people, Starting pay above Minimum Wage

Cons

Training should be longer, Some Mentors are abrasive and don't really care.

2.0

May 19, 2018

Not the best out there

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Work from home People you work with are nice Entry Level Job

Cons

Low pay compared to other companies Tools are bad Stressful Job

5.0

May 3, 2018

Best Entry Level Job

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great Pay Good Training Opportunities to Grow Choose your Hours

Cons

Deal with angry customers Sometimes you cant fix everything over the phone

Viewing 16 - 18 of 32 Reviews

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OneSupport Tech Support Representative reviews

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Extremely high expectations

Not the best out there

Best Entry Level Job

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