Is OneSupport a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at OneSupport have rated their employer with 3.1 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Tech Support Representative Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at OneSupport .

Does OneSupport pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at OneSupport with 3.2 out of 5 stars based on 32 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Tech Support Representative reviews

Item: OneSupport
Rating: 4
Author: Tech Support Representative

3.1

47% would recommend to a friend

(32 total reviews)

Anthony Herrera

47% approve of CEO

47% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Work/Life balance

3.5

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Tech Support Representative employees have rated OneSupport with 3.1 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

32 reviews

3.0

Oct 19, 2012

Meh

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

- Work from home - No commuting - Professional wiki - Lots of info

Cons

- Fast paced - Lots of information - Stressful in some situations - Lots of info

4.0

Mar 21, 2012

Not the best, but you could do a lot worse!

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great hours, fun people, understanding team leaders, employee benefits are affordable, and promotion opportunities are fair. You really cannot beat the flexibility to work from home.

Cons

Dependent healthcare is not covered by TNI at all, as a single mom, this has made it impossible for me to put my son on my insurance. $11 an hour is not enough if you have to pay for other family members healthcare. That is my only real complaint with TNI. You show up, do the work and be nice and its a good place to get your start in IT.

Viewing 31 - 32 of 32 Reviews

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OneSupport

OneSupport Tech Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Meh

Not the best, but you could do a lot worse!

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