Is OneSupport a good company to work for as a Technical Support?

Technical Support professionals working at OneSupport have rated their employer with 3.3 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Technical Support Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at OneSupport .

Does OneSupport pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at OneSupport with 1.1 out of 5 stars based on 29 anonymously submitted employee reviews. This is 87.2% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Technical Support reviews

3.3

84% would recommend to a friend

(29 total reviews)

Anthony Herrera

7% approve of CEO

23% positive business outlook

Ratings by category

3.7

Work/Life balance

3.1

Diversity & inclusion

3.0

Career opportunities

2.6

Culture & values

2.3

Senior management

1.1

Compensation and benefits

Technical Support employees have rated OneSupport with 3.3 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

29 reviews

2.0

Aug 9, 2020

Disorganized and poor training

Technical support

Recommend

CEO approval

Business Outlook

Pros

This company seems to have the working from home setup down pretty good, as there are no challenges with that and they make it seem doable.

Cons

Companies like this make you understand what’s wrong with businesses that outsource their customer service to places like OneSupport. For very little pay and even less training- you’re expected to know how to do advanced things with tools and databases that are very slow. But at the end of the day, OneSupport doesn’t care how well you fix the problem, they’re more concerned with the volume of calls you take. So even if you give a customer the wrong answer but are off the call in 2 minutes, you’ll receive praise.

5.0

Aug 3, 2020

Decent Pay

Technical support

Recommend

CEO approval

Business Outlook

Pros

Easy job, decent pay. Would recommend

Cons

I don’t have any cons

1.0

Nov 19, 2019

Look elsewhere

Technical support

Recommend

CEO approval

Business Outlook

Pros

Work form home is the only option

Cons

Because it is third party support, they will demand overtime with no bonus compensation and you will not be given the necessary tools or resources to competently perform your job. Only the bare minimum.

Viewing 16 - 18 of 29 Reviews

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OneSupport Technical Support reviews

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Reviews by job title

Disorganized and poor training

Decent Pay

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