Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"Pay is good for someone wanting to start out" ((in 29 reviews)); "Great people and fun environment." ((in 20 reviews)); "great commission when phones are ringing" ((in 18 reviews)); "Decent money, work from home." ((in 12 reviews)); "Good benefits if you last 90 days." ((in 10 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 34 reviews)); "Supervisors don't know much about the products/services/updates" ((in 19 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 11 reviews)); "Training was indifferent and not ongoing." ((in 7 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

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OneTouch Direct

OneTouch Direct reviews

Item: OneTouch Direct
Rating: 1
Author: Former employee - Customer Service

2.7

35% would recommend to a friend

(38 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Work/Life balance

2.6

Culture & values

2.4

Senior management

2.4

Compensation and benefits

2.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

Reviews about "Culture"

Return to all reviews

1.0

Nov 22, 2013

The worst place to work if you want to be treated fairly.

Sales

Recommend

CEO approval

Business Outlook

Pros

A paycheck... flexible hours, and Sundays off...

Cons

LOTS of favoritism, Supervisors will give you great leads if you are cool with them. Several of the supervisors use drugs, and I am not saying this because I am mad, because I am not. Some of employee's are allowed to come in for work, and leave for a few hours, and come back on the clock. Some of the top selling employees steal leads from other employees and management knows this, other employees have CLEARLY broken rules of AT&T, and I would hate to see what would happen if corporate found out. Your employees ARE NOT TREATED FAIRLY!!!!!!!!!!!!

1.0

Dec 11, 2012

Worst Job in a lifetime

Customer service

Recommend

CEO approval

Business Outlook

Pros

Prize giveaways, laid back environment, other employees are nice.

Cons

This has got to be one of the worst companies I've ever worked for in my entire life. As a Customer Service Rep, they want you to upsell to angry customers. It's all about sales, sales, sales. I thought that's why most company hire sales rep. Boss will call you on your day off, the work environment is extremely loud with people walking on the floor loudly praising those that make a sale. I quit after 2 months and the only reason I stayed that long was for the upcoming wedding I was planning. Also, most people don't receive correct compensation. This company does not adhere to Labor laws. You are only allowed 2 five minutes break and half hour lunch. I spoke with people who's been working there for 4 years and they are making the same salary they started with.

Viewing 37 - 38 of 38 Reviews

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