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OneTouch Direct

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OneTouch Direct reviews

2.7

35% would recommend to a friend

(384 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

384 reviews
1.0
Jan 14, 2026

Avoid

Recommend
CEO approval
Business Outlook

Pros

None at all- they even wanted to give bonuses for fake reviews!

Cons

Everything from Pay to Hours to time off

3.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Fair wages, Supportive upper management, and easy to track progress

Cons

Promotions were given out for friendship, not skill level. One supervisor came from the front desk, and had no prior experience to manage. I and several others had to do her job.

avatar
OneTouch Direct Response
6mo
Thank you for sharing your feedback and for recommending OneTouch Direct. We are pleased to hear you found value in our fair wages, supportive leadership, and transparent performance tracking. We take your concerns regarding promotions and leadership readiness seriously. Advancement should be based on skills, performance, and readiness to lead, and we recognize the importance of consistency and accountability in these decisions. We continue to strengthen our leadership development and promotion processes to ensure supervisors are properly prepared to support their teams. We appreciate your perspective and the time you spent with OneTouch Direct, as feedback like this helps us improve.
1.0
Nov 11, 2025

Don't work for them

Recommend
CEO approval
Business Outlook

Pros

Your regular pay was only thing they will promise the world

Cons

Training in the nesting was tons of lies and no help favoritism and change of wages multiple times 3 just in 2 weeks worse company will promise the world but give ya actually nothing as assistance to do job.. them makes excuses when your sales fail due to customer service a lot of lip service no actual change

avatar
OneTouch Direct Response
6mo
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. We take concerns related to training quality, consistency, favoritism, and compensation communication seriously. Our goal is to provide clear expectations, honest earning potential, and structured support during nesting and beyond. When that does not occur, it is something we actively work to correct. We continue to evaluate our training programs, leadership accountability, and communication practices to ensure team members receive the guidance and support needed to succeed. Feedback from those closest to the work is important, and we encourage open dialogue so concerns can be addressed in real time. We appreciate you taking the time to share your perspective and wish you the best moving forward.
Viewing 4 - 6 of 384 Reviews

Glassdoor has 388 OneTouch Direct reviews submitted anonymously by OneTouch Direct employees. Read employee reviews and ratings on Glassdoor to decide if OneTouch Direct is right for you.