Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"Pay is good for someone wanting to start out" ((in 30 reviews)); "Great people and fun environment." ((in 16 reviews)); "it's okay great pay and commission based and hours" ((in 16 reviews)); "Decent money, work from home." ((in 15 reviews)); "Good benefits if you last 90 days." ((in 13 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 32 reviews)); "Supervisors don't know much about the products/services/updates" ((in 19 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 9 reviews)); "Training was indifferent and not ongoing." ((in 8 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

OneTouch Direct reviews

2.7

35% would recommend to a friend

(384 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (384 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

384 reviews

1.0

Feb 26, 2023

Bad company

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

… there are no pros

Cons

…… it’s all a lie! They trick everyone

1.0

Feb 1, 2023

Awful overall

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Flexible, fun, chill enviroment, casual work clothes

Cons

No growth, bad pay, not serious, they sugarcoat everything

2.0

Mar 13, 2022

Inept and Unethical

Trainer

Recommend

CEO approval

Business Outlook

Pros

OTD can be very laid-back and relaxed. Truly a different pace for a call center versus others I have experienced. I do believe there are some managers who truly care for the staff.

Cons

A place that does not respect nor value their employees whatsoever. Call centers have notoriously high turnover just due to the nature of the job but that doesn’t mean you should treat your employees as expendable. Management and leadership is unethical, the way they talk about their employees behind closed doors, the truly awful acts they condone for top performing sales people and their complete lack of any diversity is appalling. I know some people will still work here because they need a job, times are challenging but I strongly urge anyone considering this place to ask the hard questions in their interviews. Be sure that whatever client you end up working for has effective leadership.

Viewing 7 - 9 of 384 Reviews

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OneTouch Direct

OneTouch Direct reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Bad company

Awful overall

Inept and Unethical

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Jobs at OneTouch Direct