Jul 14, 2022
OpenTable
Part of Booking Holdings
Engaged Employer
OpenTable reviews about "training"
76% positive business outlook
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Reviews by job title
57 reviews
5.0
Jan 8, 2023
Recommend
CEO approval
Business Outlook
Pros
culture of company, training material & resources available, the office is fantastic! hybrid working model, flexibility.
Cons
No basic industry training available before product training. Having context supports greater understanding and learning. The expectation of meeting the demands of the training schedule without the right tools and industry knowledge has been overwhelming.
5.0
Dec 22, 2022
Recommend
CEO approval
Business Outlook
Pros
- Great training and development -Supportive team and work culture -Work/life balance - Benefits
Cons
No cons thus far to rate.
3.0
Jan 8, 2023
Not bad, but not for the faint of heart
Former employee, less than 1 year
Denver, CO
Recommend
CEO approval
Business Outlook
Pros
-Supervisors and coworkers were for the most part very supportive in you as a person and working towards improving yourself. -Believed in work life balance, though was hard to end your shift if you were on a call as your shift ended. -Pay was decent for first time call center job, and PTO was almost never denied in my experience.
Cons
-While remote training was long (two/three weeks), when put onto the live floor, it felt like there was still a lot of information was not known in how to resolve issues. -Employees outside of customer service did not understand procedure sometimes and would send clients (restaurants) for help that was not something we were able to fix or as a different department. -Shifts were based on performance and was not permanent. Changed every 6 months, so your team and supervisor changed as well too.
5.0
Feb 1, 2023
Recommend
CEO approval
Business Outlook
Pros
With all the changes that have been going on over the last year, OpenTable has done an amazing job of treating their employees fairly and with respect. I have had several managers over the course of my years at OpenTable and would work for any one of them again! The holidays and PTO offered are truly the most generous out there. Working here makes your work/life balance so easy to manage. OpenTable has an extensive training team (10+ members on the team) which is something many other companies do not!
Cons
Working remotely can be hard sometimes but OpenTable has an amazing office in south Denver- I sometimes wish more people would go in a couple times per week.
5.0
Nov 12, 2022
Great place to work!
Current employee, less than 1 year
Ciudad de Mexico
Recommend
CEO approval
Business Outlook
Pros
I loved the training and the nesting, and it was great when I hit the floor. They support you in every possible way, they really care for their employees.
Cons
I can't think of a con...
5.0
Jan 30, 2023
Recommend
CEO approval
Business Outlook
Pros
Good hiring process Great work team Technology attractive project Training and guidance from day one Very good benefits
Cons
I have nothing in particular
3.0
Jul 28, 2022
Recommend
CEO approval
Business Outlook
Pros
- You have a set schedule but keep in mind it changes every 6 months. - Managers can be really nice, not sure if you can really trust them though. - There is room to move into other positions although not sure how much of a pay increase you would get in the positions that is right above support. - Overall, not a bad company to work for if you do not mind the low pay of course. - No one expects you to work more than you are scheduled. They take work/life balance pretty serious. - Sometimes you get the opportunity to get same day PTO if you win. - Majority of the times, it is not that busy so if there are enough agents on the floor then you will get breaks between phone calls but if there are not enough agents then you may get calls back to back.
Cons
- If you are not bilingual, you will get paid $17 an hour and $19 if you are bilingual. - Daily schedules could be really unfair sometimes. Schedules are supposed to be split up between phones, chats and emails but you may get the whole day or majority of your day on phones while other people have a lot of chat and email time. I would really love to know how they determine the daily schedule changes. Wouldn’t be surprised if it was favoritism and they pick and choose who does what. - Training could be a bit better, it was short and felt like it was too quick. With all of the info you have to learn working on the restaurant side, you will not be really comfortable with the product until months later.
Viewing 7 - 9 of 57 Reviews
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