OpenText Account Development reviews

3.4

64% would recommend to a friend

(209 total reviews)
avatar

Ayman Antoun

Not enough data to show CEO approval

51% positive business outlook

Account Development employees have rated OpenText with 3.4 out of 5 stars, based on 209 company reviews on Glassdoor. This indicates that most Account Development professionals have a good working experience there. OpenText is rated in line with the average (within 1 standard deviation) by Account Development professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

209 reviews
3.0
Dec 11, 2016

Account Executives

Recommend
CEO approval
Business Outlook

Pros

AE's get tremendous support from the Engineering community, delivering quality products quickly, based on visions from the CTO. AE's are well-compensated, and have the chance to make a lot of money by closing big deals.

Cons

If you're not in the Enterprise Group selling ECM products, you're quickly forgotten. It's all about ECM for this company, though many products have been integrated into the ECM stack. There is so much acquisition of companies going on, it's hard to be considered meaningful. They buy and slice, not only in the general admin, but in Sales as well. Better have a great year, every year.

3.0
May 9, 2016
Recommend
CEO approval
Business Outlook

Pros

The Business Network group (was GXS and Easylink) plus ANX now feels like a real team and has some really smart people to support the sales process. In all fairness, the new organisation is much more accountable and effective than the pre-acquisition GXS and so it is a much easier place to work (with a couple of exceptions) We are also seeing the benefits of greater access to other solution to enhance the Business Networks offering (analytics and mobility) and significantly more investment in product development and professional services. A new Reading office has created a much better cross functional feel to the business and it certainly encourage discussion and interaction with the other business units

Cons

12 months ago I would have given OpenText a 0/5 rating, it was just awful, micromanagement was bizarre, what was GXS was cut right back to the bone and it was nearly impossible to work in the business. That seems to have changed, we have the right level of resources and clearly our local leadership has the power to act. Some of the offshore back office functions are still ineffective and marketing needs a lot of improvement, but no company is perfect. Sadly despite regularly meeting or exceeding all my objectives, I have not had a pay rise in 4.5 years, it doesn't take much to keep employees engaged but zero pay rises are a great way to disengage people. Very easy to change. Lastly as a business we are very hand to mouth, the quarterly pressure is huge which then means we trying to drag business from the next quarter so perpetuating the issue. With 9-18 month sales cycles, this is a tough call.

1.0
Jan 27, 2016
Recommend
CEO approval
Business Outlook

Pros

There are not many to speak of.

Cons

Not many. Disappointingly it is clearly not a sales culture driven company, plus add in the maniacal micro-management frrom above that is pervasive. I definitely made a mistake in not talking to many current and past AE's from OpenText. It is by far the worst culture/company I have been with in the Software industry (this is my 4th). The others have CEO's who care about sales and their contribution. I know of several peers now looking to leave so i'll start the process now.

Viewing 193 - 195 of 209 Reviews

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