Is Optum a good company to work for as a Recovery Resolution Representative?

Recovery Resolution Representative professionals working at Optum have rated their employer with 3.2 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Recovery Resolution Representative Jobs at Optum now and start preparing for your job interview by browsing frequently asked Recovery Resolution Representative interview questions at Optum .

Does Optum pay Recovery Resolution Representative employees well?

Recovery Resolution Representative professionals rate their compensation and benefits at Optum with 3.1 out of 5 stars based on 34 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Recovery Resolution Representative salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (721) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Associate Director (128) , Medical Coder (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (114)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1923 reviews)); "Remote and Dynamic work environment good benefits" ((in 856 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 692 reviews)); "Flexible work from home schedule" ((in 603 reviews)); "Great company and people are all great" ((in 480 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 619 reviews)); "Low salary and very low yearly increases" ((in 439 reviews)); "Frequent layoffs and no warn notices." ((in 306 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 140 reviews)); "Poor communication both internally and externally" ((in 89 reviews))

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Optum

Optum Recovery Resolution Representative reviews

3.2

63% would recommend to a friend

(34 total reviews)

Patrick Conway

Not enough data to show CEO approval

35% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.6

Senior management

Recovery Resolution Representative employees have rated Optum with 3.2 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Recovery Resolution Representative professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Recovery Resolution Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

34 reviews

2.0

Apr 1, 2025

Good for Experience

Senior recovery/resolution analyst

Recommend

CEO approval

Business Outlook

Pros

Great experience, health benefits, hybrid work

Cons

Barely any merit increase, toxic work culture of exploring top performers, very competitive atmosphere.

3.0

Mar 10, 2025

Metrics Metrics Metrics

Recovery resolution analyst

Recommend

CEO approval

Business Outlook

Pros

Pay is okay Seems to be good internal job transfer opportunities

Cons

Job security Metrics are very strict Micromanaging

5.0

Feb 19, 2025

Great Company for Starters

Sr. recovery/resolution analyst

Recommend

CEO approval

Business Outlook

Pros

*Great monthly performance bonus for performers. *Above average monthly salary for starters.

Cons

*Level 2 or promotion to senior level was eliminated due to organization changes. *Maximum 10% increase if promoted to next salary grade, no room for negotiation. *Annual performance increase is relatively low if you are hitting tier 1 performance bonus per month.

Viewing 7 - 9 of 34 Reviews

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Optum Recovery Resolution Representative reviews

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Great Company for Starters

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