Question 1

Is Optum a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Optum have rated their employer with 3.4 out of 5 stars in 468 Glassdoor reviews. This is an average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Optum now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Optum.

Question 2

Does Optum pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Optum with 3.5 out of 5 stars based on 468 anonymously submitted employee reviews. This is 9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Optum.

Question 3

How happy are Customer Service (CSR) professionals working at Optum?

Accepted Answer

69% of Customer Service (CSR) employees at Optum would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Optum with a 3.2 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Optum?

Accepted Answer

Software Engineer (1142), Senior Software Engineer (721), Customer Service Representative (341), Associate Software Engineer (339), Nurse Practitioner (188), Director (184), Business Analyst (182), Registered Nurse (143), Manager (140), Data Engineer (131), Associate Director (128), Medical Coder (128), Customer Service Representative (CSR) (123), Project Manager (119), Data Scientist (115)

Question 5

What are the pros of working at Optum according to real employee reviews?

Accepted Answer

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1918 reviews)); "Benefits are good and they are large" ((in 830 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 676 reviews)); "flexible work schedule and work from home" ((in 596 reviews)); "Good culture and policies" ((in 579 reviews))

Question 6

What are the cons of working at Optum according to real employee reviews?

Accepted Answer

"Poor management and lack of cooperation." ((in 622 reviews)); "Frequent layoffs and no warn notices." ((in 297 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 158 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 133 reviews)); "Poor communication both internally and externally" ((in 91 reviews))

Optum

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Good management, but limited growth opportunities

Good work-life balance but unrealistic expectations persist

Decent work-life balance overshadowed by micromanagement

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