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      Optum

      Engaged Employer

      Optum Customer Service (CSR) reviews

      3.4

      69% would recommend to a friend

      (468 total reviews)

      Patrick Conway

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.2

      Work/Life balance

      2.8

      Senior management

      Customer Service (CSR) employees have rated Optum with 3.4 out of 5 stars, based on 468 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      468 reviews
      3.0
      Feb 6, 2026

      Customer Service Rep for 3.5 years | No Career Growth!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Healthcare Benefits Skills Communication Skills GREAT Healthcare Knowledge, since you'll be skilled in all LOBs without additional pay

      Cons

      No Career Growth - was an Intern Trainer for 2 years SG22 for 3.5 years in the company - no SG increase AT ALL Team Leaders or called as "AMs" don't have proper training to lead, so agents or "advocates" resign not with the company but with the management and how they are into KPIs but don't care at all to agents

      4.0
      Jan 29, 2026

      Newbie Friendly Company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great training - equipment provided - goood hr - great benefits - works with integrity

      Cons

      - low salary - mediocre management - uncoordinated training team and operation - incompent leaders (some) - lax in protocols and policies

      Viewing 10 - 12 of 468 Reviews
      Related searches: Optum Customer Service (CSR) jobs | Optum Customer Service (CSR) salaries | Optum benefits | Optum Customer Service (CSR) interviews | Optum conversations
      Optum reviewsOptum Customer Service (CSR) reviews

      Glassdoor has 17,115 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.