Is Optum a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Optum have rated their employer with 3.4 out of 5 stars in 468 Glassdoor reviews. This is an average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Optum now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Optum .

Does Optum pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Optum with 3.5 out of 5 stars based on 468 anonymously submitted employee reviews. This is 9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Optum.

How happy are Customer Service (CSR) professionals working at Optum?

69% of Customer Service (CSR) employees at Optum would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Optum with a 3.2 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1142) , Senior Software Engineer (721) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (131) , Associate Director (128) , Medical Coder (128) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (115)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1929 reviews)); "Benefits are good and they are large" ((in 842 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 688 reviews)); "Flexible work from home schedule" ((in 606 reviews)); "Good culture and policies" ((in 588 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 636 reviews)); "Low salary and very low yearly increases" ((in 437 reviews)); "Frequent layoffs and no warn notices." ((in 306 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 171 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 135 reviews))

Skip to content Skip to footer

Notifications

Optum

Optum Customer Service (CSR) reviews

3.4

69% would recommend to a friend

(468 total reviews)

Patrick Conway

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Work/Life balance

2.8

Senior management

Customer Service (CSR) employees have rated Optum with 3.4 out of 5 stars, based on 468 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

468 reviews

4.0

Mar 16, 2026

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company must apply here.

Cons

Very queuing and you'll be handling all the members concerns in terms of coverage, enrollment, disenrollment, billing, claims, authorizations, and so much more haha.

4.0

Mar 2, 2026

OK

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

bonuses for meeting metrics, good vision plan, many other positions to advance to, remote.

Cons

high call volume, poor management, unorganized training, mandatory overtime that changes day to day

4.0

Feb 22, 2026

Great Company for Starters

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They sometimes provide free foods or snacks, engagement, easy account because it's healthcare

Cons

Management style became a little toxic, there are many kpi's to achieve so kinda pressuring.

Viewing 7 - 9 of 468 Reviews

Jobs at Optum

Customer Service Representative

Patient Service Representative

Part Time Patient Service Representative

Provider Relations Advocate

Patient Service Representative

Optum reviews FAQs

Optum reviews Optum Customer Service (CSR) reviews

Optum

Optum Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Company

OK

Great Company for Starters

Jobs at Optum

Optum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Optum reviews FAQs

Jobs at Optum