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      Optum

      Engaged Employer

      Optum reviews

      3.4

      56% would recommend to a friend

      (15,629 total reviews)

      Patrick Conway

      49% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      2.9

      Senior management

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      1.0
      Sep 23, 2020

      no balance

      Nurse practitioner
      Recommend
      CEO approval
      Business Outlook

      Pros

      much talk about work/life balance, colleagues experiences, effective

      Cons

      staffing does not cover PTO and CE time, often working overtime or short. High burn out. Much micromanagement. Nurses at all levels cannot work to fullest scope of practice. No NP independence. Do not put balance into practice, often cannot take PTO since there is no one to cover. Much required after hours so that you find yourself working all the time. No credentialing office - must do it all yourself. Poor IT support.

      1.0
      Sep 3, 2020

      Awful employer

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tried to find a pro but there isn’t

      Cons

      Cannot have work/life balance Bc they will give you MANDATORY 15+ hrs of overtime each week, schedules are not flexible. it is only about numbers and they will tear you down if you don’t meet quotas. They require you to meet 16 different criteria’s on each phone call and if they are not met you don’t qualify for a raise. The plans they offer members don’t cover anything and it is your fault if the member is unhappy. Supervisors are always gossiping and chatting. Systems are hard to work with, outdated and complicated. The medical/prescription coverage have high deductibles.

      Viewing 586 - 588 of 15,629 Reviews
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      Glassdoor has 17,108 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.