Pros
Loved the people I worked with. Very encouraging and we were all focused on a common goal. Very family oriented teams!
Cons
Telephonic CM is good for nurses who want to get their foot in the door for case management but Optum does not offer CM and UM so understanding of the CM process is fragmented and sometimes difficult to understand since your 3 wk classroom orientation is different from what you will actually be doing. For management roles outside of the company, beware. Outside leadership has a difficult time adjusting to the OPTUM was of thinking. The Atalanta office is riddled with poor performers and office politics and in an effort to get them back on track, it requires a lot of changes with turn over. Very stressful for staff. Heavy loads with high expectations. Nurses feel like cold call telemarketers rather than seasoned clinical professionals and patient educators. Difficult to feel like they are making a difference since calls are monitored, timed and subject to metric driven stats.