Optum reviews

3.4

55% would recommend to a friend

(15,569 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,569 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
3.0
Jan 10, 2024

The worst

Recommend
CEO approval
Business Outlook

Pros

Benefits and pay were decent

Cons

No worklife management and micromanagement

avatar
Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are committed to fostering a culture of trust and empowerment within our teams. Your comments will help us to assess our processes and make any necessary adjustments for improvement.
2.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Great incentives and a lot of overtime

Cons

Employees are subjected to an excessive amount of overtime, resulting in the removal of their days off and mandatory 20-hour overtime shifts. Moreover, there is no provision for sick leave or consideration for personal bereavement. The lack of empathy from the management is evident as they constantly bother and text the employees, demonstrating a disregard for their well-being.

4.0
Dec 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Never worked for Optum, this is related to Change Healthcare. I was very fortunate to work for a great Sr. Director. He hired people to do a job and pretty much left you alone other than a check in to ask about progress and if you needed any assistance. Colleagues on our team wanted to provide the best product and the majority were not concerned with who received the credit. Ability to gain knowledge from Sr. Director related to specific types of contracts that I had never reviewed and I have 25+ years experience. 100% work from home

Cons

Rate of pay was terrible, at least 20% lower than industry CEO one of the worst I have ever witnessed. When he spoke via webcast about quarterly results, he would read the presentation verbatim and never raise his head to look into the camera. No charism and no ability to transfer his excitement to the employees so they could feel good about the direction of the company. This is due to his lack of charism and there was no direction of the company except try to be acquired. Like any corporate environment, but higher percentage here of employees that would not share information. Or when someone makes a mistake, own it, learn from it and move on. One of our teammates decided to blame it on me. Only been with the company for 3 weeks and I am not the kind of person to start a blame game during staff meeting. Difficult to obtain information. Terrible and antiquated I.T. systems No revenue generators Executive Leadership terrible. When Optum announce they were acquiring Change Healthcare, almost the entire Executive Leadership Team negotiated to keep their positions or one similar. No empathy towards employees and whether the would have jobs, the executives were "Me First, Me Second and Me Third".

avatar
Optum Response
2y
Thank you for your feedback. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement.
Viewing 232 - 234 of 15,569 Reviews

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