OuterBox reviews

Thank you for sharing your feedback. While we’re glad to hear you valued the flexibility of remote work and the talent and dedication of the team you worked with, we want to address some of the concerns raised. Our leadership team is deeply invested in the success of both our teammates and the company as a whole. The regular check-ins, office hours, and performance discussions are intended to provide clarity and support and to drive accountability - both of which are essential in a high-performance environment. We also want to clarify that difficult decisions regarding staffing are never taken lightly. We believe in creating an environment where people are supported, challenged, and given real opportunities to grow. This includes performance management and ongoing feedback to help individuals succeed, as well as making thoughtful decisions when expectations aren't being met and/or when broader business needs require organizational changes. We're proud to share that our current monthly retention rate is at 77% and our involuntary turnover rate is below industry averages, reflecting the strength of our culture and commitment to long-term growth. At OuterBox, we hold ourselves to high standards because our clients—and our team—deserve nothing less. It’s a core part of our culture, and we're excited about where we’re headed.

At OuterBox, we take team development and long-term retention seriously. While rapid learning is part of our fast-paced environment, it's not a substitute for structure, support, and clear career paths—areas where we’ve made significant, intentional investments. Earlier this year, we launched comprehensive career progression plans to provide transparency and direction for advancement across all roles. These are reinforced by monthly Sparring Day training sessions, designed to ensure every team member is actively growing in their role and adding strategic value to our clients. To further demonstrate our commitment, we also implemented a performance-based bonus program tied directly to client retention and teammate impact. Our focus on accountability extends to leadership as well—we’ve clearly defined our 3-year vision and 2025 objectives, and we review progress against those objectives openly in our monthly company-wide meetings. We’re proud of the direction we’re heading and remain focused on fostering a culture where people are empowered to succeed and stay.