Outreach reviews

3.8

73% would recommend to a friend

(561 total reviews)
avatar

Abhijit Mitra

92% approve of CEO

73% positive business outlook

Outreach has an employee rating of 3.8 out of 5 stars, based on 561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Outreach employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

561 reviews
1.0
Jul 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Enthusiastic team members who work hard and want to see success. It’s great to work with people who are experienced and have great experience overall.

Cons

Be very careful before taking a job here. This company has had extremely high highs and now extremely low lows. It is a roller coaster that you immediately want off of. The culture is very toxic and it is a grind. Everyone is feeling the pressure and is having to work more hours than ever before. There is not a good work life balance and it is a very catty environment. The product is still great but if there is no thought leadership, strategy or overall success then the company will continue to see challenges. They recently brought in all new leaders and got rid of the others. This is the second time they have done this in three years. This is just a sign of the challenges ahead. They have completed lay offs and will more than likely do it again. They have cut commissions and benefits greatly. Please be cautious when looking at a job here as there are huge challenges that will take years to fix, if they even have that time.

1.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Outreach's hiring team hires amazing sales reps, the sales org is full of great SDRs who are fun to work with, collaborative, are hardworking, and want to succeed.

Cons

The sales director micromanaged every sales rep and manager, was very two faced, has favorites, and uses fear based leadership. You are not allowed to be a MINUTE late or you’ll likely get talked to, and SDRs are treated like children who can’t handle their own business. Few people actually take PTO even though it’s “unlimited” because the sales director *might* approve it only after you’ve given a PowerPoint presentation as to how you’ll cover the work you’d be missing. The sales director will likely remind you that PTO is a request and that you’re not entitled to anything. You are required to stand for 1-2hrs twice a day during call blitz times and will get talked to if you sit. Everyone works overtime and the sales director would praise people who only took a few days or a week to spend with their newborn babies after their partners gave birth. Multiple reps shared how the sales director told them that they cared about “numbers over people” in their interviews with them and it’s extremely visible. You do not matter in this sales org unless you’re a favorite of the sales director or if you’re hitting numbers and bringing in lots of pipeline. Multiple reps were told they were going to get promoted either to a different SDR team or into a manager role but it never happened or the reps got moved to an SDR team different than what they were told. One team didn’t have a manager for 2(?) months as well and was told to rely on other visibly stressed out managers. This was an extremely toxic environment and due to all the sales managers besides maybe one being internal hires there wasn’t much pushback or discussion regarding the sales director’s behavior. DO NOT COME WORK HERE IF YOU WANT TO ENJOY YOUR SALES ROLE! The whole sales org is a mess as they just did TWO rounds of layoffs in the past 3 months. Most recently they let go one of the better SDR managers as well. The entire SDR org is stressed out and struggling to hit their numbers, there are not many career growth opportunities unless you’re one of the sales director’s favorites, and the pay is below industry standard.

3.0
Sep 18, 2023

Sinking Ship - Avoid

Recommend
CEO approval
Business Outlook

Pros

Co workers are all pretty cool, product is solid

Cons

Poor Senior leadership you shouldnt trust at all - very fear driven organization. You will be anxious for your job all the time as any day can be your last. Constant layoffs and blame game from senior leaders who take no accountability No career paths CEO is constantly angry in meetings New leaders they brought in have no idea whats going on I would not recommend you go here as it truly is a sinking ship with 5+ competitors who have identical competitors

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Glassdoor has 578 Outreach reviews submitted anonymously by Outreach employees. Read employee reviews and ratings on Glassdoor to decide if Outreach is right for you.