Pros
The ICs are are class acts. Every teammate WANTS to embrace the "on paper" culture and be a part of an incredible turnaround story. The Solutions Consultants at this organization are some of the most capable, brilliant, and helpful people I have ever met. As far as I'm concerned, they're the only hope for this company.
Cons
When I joined the org, the red flags were there. There had been two layoffs already and I was hearing big stories about a revolutionary change in focus for the organization, from the product offering to the support options to the sales team segmentation, and more. While employed, every day was a change. The entire GTM strategy was being revamped, including almost every senior leader. I was scared but decided to stick it out in hopes that the vision was there. There is a recent review from and Enterprise AE. Read it carefully. Every word of it is spot on. The comment about Customer Support and not being willing to help our customers optimize what they already have is dead accurate. In my tenure, I lost EVERY SINGLE expansion opportunity I had because the customers didn't trust us enough or feel supported enough to give us any more money. I will say, the direction to "Just Sell More" did push me WAY out of my comfort zone as an AE. I flexed Biz Dev muscles that I hadn't worked in a decade and really started to learn some new skills for how to engage prospects in this new reality. I was able to get some meetings, but once the sales cycle began, it inevitably fizzled. I gave the sizzle, but there was no way to serve the steak.
