Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,141 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Great pay and promise of raises in the future of at least 3% or more." ((in 73 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 62 reviews)); "• Good work life balance (based on which dept you work for)" ((in 32 reviews)); "Great manager invested in your growth and willing to sit down and have an honest conversation about expectations and any issues you encounter." ((in 29 reviews)); "can work from home after 6 months" ((in 24 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Difficult to get promoted if you don't "fit" in what the senior leadership deem the right option." ((in 35 reviews)); "Responsibilities are constantly added to your plate with little to no training (and what you do get is a near" ((in 25 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "shortages and after 4 months of mandatory overtime through the holidays, they expanded the workforce by nearly 20% just to play catch up." ((in 14 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 14 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,038 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

Feb 21, 2023

My Observation

Loan officer

Recommend

CEO approval

Business Outlook

Pros

Beware of the WestPoint CEO, comes across as good ole boy that really cares about you. Guess what? He doesn’t. Where told and praised about the how we had record year profits and that are jobs were secure, only 2 months later whole team gets pink slip. Later there is news about CEO buying a 15 million Jet to fly around to places where he is not needed. The money could have been used for employees to keep our jobs. This Jet will cost PenFed money long term with hanger fees, pilots, and jet fuel. This company is a not-for profit and this is how they blow they money we worked too hard to make. To me, this is an irresponsible decision by PenFed. Been in mortgage for long time, these companies are all the same, they line their own pockets and disappointed but not surprised.

Cons

Operations think they are above it all

PENFED Credit Union Response

3y

We are available to support our current and former colleagues during this transition and recognize the difficult choices for those impacted by the change. We appreciate the time you spent providing feedback.

1.0

Nov 24, 2020

Never again

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Quick hiring process that was nice

Cons

Toxic environment, management makes moves to tear you down instead of building you up. It reduces the number of staff leaving certain departments. If you make a mistake you're not spoken to like an adult, instead you're scolded like a child. Quarterly review have left me with job performance review anxiety. Despite working collections, we're heavily "encouraged" to compete with our coworkers so we can get the dimes and nickels they call raises. The eugene center takes on the brunt of the work and regularly has to contend with that fix the errors made by other centers. I couldn't leave this company fast enough and I'm disgusted that its toxicity still affects me in my new company. A company who's management is absolutely disgusted with how lower tier employees are treated at PenFed.

2.0

Jul 24, 2019

Not treated as 'family' as claimed

Mortgage loan processor

Recommend

CEO approval

Business Outlook

Pros

Decent paying part time job with Paid time off and sick time.

Cons

Due to corporate reconfiguration they just laid off 200 employees after promising no lay offs for years. No advancement opportunities with part time. Treated differently than full time employees. Put down for your improvement suggestions. Made to feel by management that your issues don't matter and to just suck it up.

PENFED Credit Union Response

6y

Our leadership is here to support you through this transition! If you are affected by the transition, let HR and PenFed leadership help you identify the best course for you.

Viewing 94 - 96 of 1,038 Reviews

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Jobs at PENFED Credit Union

Customer Service Representative

Customer Service Representative

Customer Service Representative