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PFS Group

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PFS Group reviews

3.0

40% would recommend to a friend

(192 total reviews)

Jeff Gorski

55% approve of CEO

43% positive business outlook

Ratings by category

3.4

Work/Life balance

3.2

Diversity & inclusion

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.7

Career opportunities

PFS Group has an employee rating of 3.0 out of 5 stars, based on 192 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PFS Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

192 reviews
3.0
Mar 23, 2017

Customer Service Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Steady paycheck work ethic Patients

Cons

nepotism, favoritism, supervisors, untrained, uncaring

5.0
Jan 18, 2017

Life-Changer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Knowledgeable leadership that invests in those that choose to invest themselves. Opportunities are available for anyone who invests themselves in the company to grow in both compensation and prestige. Personal growth develops as a result of the drive for excellence that PFS pushes.

Cons

Knowledge of the business is important in order to advance in the company, but they will teach you the business, so that's not really a con.

3.0
Jan 2, 2017

Good if you have worked in call centers before

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Getting off everyday at 4:30pm is nice. There are 2 shifts for outbound reps 7:00-3:30 and 8:00-4:30. They do raffles for Texans tickets and Rocket games tickets so that's nice. Every year the CEO gives turkeys to all the employees in the Houston office for thanksgiving. I would say if you have worked in a call center before then this might be perfect for you simply because most call centers are 24 hours and PFS is a day shift kind of place. The latest some work is like a 10-7pm shift. There are no crazy hours which is good

Cons

This is a medical call center.So if you have never worked in a call center I would not advise to do this. You are calling out to people about their medical bills. The company does not like to call themselves a "collection agency" but that is exactly what they are. You are calling people all day trying to collect money on their medical bills. Basically harrassing people because some will tell you that when you are on the phone with them. They micromanage everything. Your break time is watched and you receive emails ALL DAY about how much break time you have left. If you are in the bathroom to long they question where you are. You can't breathe. Lunch is 30 minutes that's it.

Viewing 160 - 162 of 192 Reviews
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ReviewsPFS Group reviews

Glassdoor has 206 PFS Group reviews submitted anonymously by PFS Group employees. Read employee reviews and ratings on Glassdoor to decide if PFS Group is right for you.