PHI Air Medical reviews

3.6

66% would recommend to a friend

(206 total reviews)

Mark Leighton | Paul Julander

69% approve of CEO

66% positive business outlook

PHI Air Medical has an employee rating of 3.6 out of 5 stars, based on 206 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PHI Air Medical employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

206 reviews
1.0
Jan 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Their safety program has been historically great. This is a wonderful place for pilots, they treat them well and have a low turn around.

Cons

I had taken a large pay cut to come work for this company from another flight company. We all went through the same orientation. We were told how important we are to the company. We were told that the schedule was designed to keep the best mental health for our staff and to keep our home lives good. We were told that we needed to take care of ourselves. That there was an open door policy. I drank up the koolaid. I got to my rural base and found much of the culture that was talked about at orientation was not reflective of my base. The base managers were very vocal about the reluctance to pick up over time. The nurses were looked down on, with reasons of just being a nurse. The managers only prized an ethic of working as much overtime as possible. I tried to look at it as an exclusive base issue. September of 2017 came along. We were told a wage adjustment would take place. They wanted to grow the business after the other half of PHI (oil/petroleum) took a multimillion dollar hit. The plan: open more bases, decrease the number of staff at each base and increase our hourly work load to adjust for less staff. They used the term transparency often. But they would not give out any information regarding pay and told us that a matrix book would be sent in the mail to explain our wage increase. I was all ready aware that our company was not paying competitive wages for our geographical location. Flight is a tight community. Our base was hopeful we would finally be compensated. The tenured staff disclosed to us they have not had a raise or cost of living adjustments in years. That was a huge red flag what was about to come was not going to be as hopeful or transparent. In October: The entire medical staff received an hourly pay cut. They added 630 more hours to our schedule for the year, mandatory. They used the added shifts to essentially hide the hourly wage decrease. Which is NOT transparency. And when they staff quickly caught on, the highest management became adverse to any questions. This was so far from the beautiful speech we had received about open door policy, about employee's mental health being a priority. Since this whole change, my region has lost 50% of its nursing staff and about 20% of its paramedics. The base I had worked for struggles with getting nurse applicants and the paramedics turn down the job after they see the pay and schedule offered. There was a urgent meeting with the president of the company about our region's personal issues. The president refused to admit the real problem and to try to fix this. Our base started offering pay incentives for people who worked extra shifts. The staff is exhausted and the all ready low morale is depleted. Final thing for nurses: they do not promote nurses. Only paramedics. If you want a company for advancement, this is not for you.

5.0
Nov 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Aircraft maintenance is top notch. The maintenance staff is well compensated and therefore retained in their positions for longer periods. Clinical management and medical education for staff is outstanding.

Cons

New corporate schedule and pay structure has gutted tenured clinical staff. Scheduled work hours per week were increased from 48 to 56 with no corresponding increase in pay. Clinical staff were reclassified as salaried employees and do not receive overtime pay until you have worked 240hrs/month. Mid level managers are concerned with sweeping problems under the rug and provide no mentorship for local (base) manages who are allowed to run amuck. Regional management is absentee landlord. Corporate safety director recently left (or was let go... conflicting information available) under suspicion circumstances. Red flag.

1.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

I had the pleasure of accepting this position with a decent remuneration and sign on bonus. There are medical benefits, retirement, and many other accommodations available to the employee. I have my own helicopter that I take care of, but often I am on the road at another base. I'm on a good schedule and have a lot of time to spend with my family.

Cons

It wasn't what I thought it would be. In the time I've been with the company, I have seen it for what it is. A corporation with the dollar as the aim and do anything to get that. Things have changed for the worse in the last 2 years. I've seen a lot of shady maintenance practices and poor guidance from first line supervisors or pressure to do the wrong thing to get the aircraft back up. The helo's are rather old and break a lot and this puts a strain on the team. A lot of people have left recently and now I am seeing why. I was confided in that there is a good ol' boy system that works behind the curtains and If you don't agree with what management does or says they will work against you and that is all true. Guys (and gals) don't put stock in the positive reviews on this platform - those are written by corporate in Arizona trying to up their ratings here. The real deal is out in the field and you will soon see the truth if you hire on. PHI air medical is an immature baby to the HEMS world and it shows with all their over the top policies, requirements, conflicting operating procedures, and quick punitive actions towards the employee, and not to mention hard management rule and reign.

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PHI Air Medical Response
11mo
Thank you for sharing your feedback. We value the perspectives of all current and former employees. While we do not comment on individual experiences publicly, we are committed to continuous improvement and a respectful workplace. If you would like to share additional concerns with our leadership team, please contact us at feedback@phiairmedical.com.
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