PSCU Fraud Detection Representative reviews

QA is the worst and the bane of my existence. The most nit picky QA’s ive ever dealt with. I got taken 10 points off for jot saying .com at the end of a transaction & saying the credit union name incorrctly ONCE. - PTO for new hires is the worst ive ever seen in a company. -Management doesnt really care or have empathy they are all just robots -They treat us as if we are robots having to follow word for word the script or QA gets us -Only allowing 30 mins for the whole month to use the restroom besides are breaks what is we have things come up or dont feel good? -Metrics are the ONLY thing that matters, literally. If you get one bad QA you could lose the end of the year bonus. Which i think they do on purpose so we all dont get a bonus. -Only allowing 40 hours of sick time PER YEAR when we accure every 2 weeks but the cap is 40 hours it’s ridiculous. -24/7 job no holidays off -I felt so depressed in this job because i felt like a number, they just followed the handbook to a T and dont care about you -They swear they care about mental health but they really couldnt care less about you, just your numbers.

Very “ hi & bye” type of job Scorecard is very detailed and specific High turnaround from reps ( a lot of people leave )