Pros
- Ground staff are passionate about their work and become close due to lack of support from admin and corporate - Meaningful and rewarding work in improving the lives of consumers - Generous paid vacation and holidays
Cons
The expectations for meeting billable hours and documentation are unrealistic. There is not enough time in the day to do both and meeting billable hours is almost impossible due to clients no showing, mandatory meetings, and excessive amount of documentation required. The result is that staff are majorly burned out, the turnover rate is high, and client care suffers. When these issues are brought management, they said that would make changes to help but ultimately things became worse when they increased billing expectations.