May 6, 2010
Pacific Sunwear reviews
3.7
61% would recommend to a friend
Brieane Olson
76% approve of CEO
50% positive business outlook
Pacific Sunwear has an employee rating of 3.7 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Sunwear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).
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3K reviews
4.0
Mar 2, 2010
Recommend
CEO approval
Business Outlook
Pros
They offer a huge variety of clothing and are constantly changing what they carry to attract to the market trends. The environment can be fun to work at given the management is decent. The discount is pretty good as well. My experience with scheduling has proven they are fairly flexible. They offer some growth in the company, but it has proven difficult to make any progress. That is partly to blame on the ones running the store. My sales abilities has greatly helped my store reach goals but hasn't landed me much in the terms of promotion. Not to say i haven't moved up because I have but in some cases they will hire unknowns from outside the company into management versus hiring inside the company. My store has gone through 3 asst managers in the last year, all from outside the company. 2 were skill less and in the wrong field, 1 was unhappy with the store manager. Ive gotten free jeans, and free shorts from their promotions and methods of encouraging employees to sell.
Cons
Sometimes the goals are a little ridiculous when it comes to beating last years numbers. The matrix used for their hours sucks, and some stores over hire so associates get 1 or 2 3-4hour shifts a week if they are lucky. The assistant manager pay cap is too low. The lead sales cap is way too low since they expect you to know the same stuff as an assistant except your not supposed to be working as much. I work full time.... so basically pacsun has a bargain employee. They are getting an asst manager for lead sales (senior sales associate) pay. Sales contests kinda suck and they haven't had any good ones in a while. Raises have been non existent since i worked there. They want you to basically annoy the customer the whole time they are in the store. Like the second someone walks in show them whats new, drag them around bring them to the fitting room, bring them outfits with out them asking, check on them after they have been in there for like 60 seconds. I prefer my own method which is less hostile and has given me great results for my store.
4.0
Feb 27, 2010
Recommend
CEO approval
Business Outlook
Pros
Great discount, if you're reliable and enthusiastic you will probably get promoted, good benefits, fun relaxing atmosphere, casual dress code, decent music, and the company actually does listen to the customers and employees as to what kind of things they want to see happen, they try really hard, but sometimes just don't see how little things here and there at the store level make a lot of their ideas futile, they do introduce a lot of new ideas (mostly taken from things competitors have been doing forever) but they do try to make it a fun place to work, they encourage writing on fitting room mirrors, submitting artwork and such to the employee newsletter, and they send goodie bags to all the stores during back to school and holiday season as a means of encouragement. i have personally met quite a few people from corporate and they are actually really cool and they have a good sense of the socal vibe that the company is going for
Cons
technology and merchandising techniques are way behind competitors, terrible pay, no one's gotten raises in years except in the case of a promotion, there is a lot of favoritism in most stores not all, but unless you have a manager that has a good deal of experience behind them, they're probably gonna allow a very gossipy store. workload is doable, but often unnecessary. payroll is absolutely ridiculous, sometimes there is only 1 person working for several hours
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