PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
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Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
5.0
Mar 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Get to work with super-smart + passionate individuals. GSD culture in Engineering. Very supportive peers. Guilt-free culture. If you are feeling sick and need to take a day off or work remotely, you can do that guilt-free. Within Engineering, most teams are split between SF, Toronto, and remote folks. It's very easy to WFH when you like, and there's a culture of trust. Large enough to find like-minded folks interested in things you are interested in... There's a slack channel for almost any hobby/interest you can think of. Communities within PD meet weekly for random things like tea tasting, meditation, yoga, etc. Leadership is fully committed to and gets Agile, not just within Engineering, but across the org. Leadership is fully committed to diversity and creating a safe environment to be one's authentic self.

Cons

Lots of autonomy. You won't be told what to do. Some folks may be so used to being micromanaged that they are uncomfortable in an environment where they're in control of their own destiny + growth. PD is growing so fast, it's easy to overcommit yourself. Going back to autonomy / being in control of one's destiny... It's important to know what your own boundaries are and creating a healthy work/life balance is up to you.

2.0
Mar 1, 2022
Recommend
CEO approval
Business Outlook

Pros

- Wellness Days (1 company-wide day off a month) - Hibernation Duty (week off in July, and another week off near Christmas) - PD.org team really cares about community involvement and bettering the world - Used to be the CEO but she’s been MIA the last 6 months

Cons

PagerDuty used to be a great place to work until new leadership came and took over customer-facing teams (sales, success, etc). New leadership promised all CSMs leveling meetings, but ended up firing over 6 CSMs without even meeting with them or getting to know them, some of which were top performers and loved by their customers. Since that leadership came in, attrition rates are through the roof, ENT Success has seen over 200% attrition in a year, with most people only lasting 6 months. These teams have tried to share what is wrong with the department and exec leadership chalks it up to being "bad-culture fits." Metrics in customer success are only looked at from a team-level. Because they never look at individual performance metrics, the people who are the loudest and brag about themselves (even if they don't perform well), get promotions and opportunities handed to them. PagerDuty's Customer Success org has a lot of questionable inequities, particularly related to gender. Women are brought in at lower titles & pay despite having more experience and outperforming their male counterparts. Overall, Customer Success is horribly mismanaged and I would not work for that department.

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PagerDuty Response
4y
Thank you for sharing your feedback. PagerDuty is a People First organization and firmly committed to ensuring a level playing field for all of its employees, including with respect to compensation and promotion opportunities in our Sales organization. We take your concerns seriously and we encourage you to meet with your HR Business Partner and manager to discuss so we can make sure your concerns are addressed, and to let you know of the many opportunities available at PagerDuty.
3.0
Jun 2, 2021
Recommend
CEO approval
Business Outlook

Pros

- PEOPLE are mostly amazing - used to have great lunch - 401K (but match is only 1%) - generous vacation (3 weeks your first year, 4 weeks every year after) - great product - some of the best leaders

Cons

- sales process is a COMPLETE mess (manual quotes, what? it's 2021... and PD has been a public co for over 2 years) - reps don't get paid correctly (we constantly had to find errors in Anaplan, file tickets, and spend weeks following up with someone to take a look and correct them) - sometimes the payout gets "adjusted" after a large sale is booked, and the comp team does not pay the full amount according to the comp plan THEY had you sign because suddenly you found a way to maximize this comp plan - no accountability for anyone else but the IC: renewals constantly drop the ball but only the sales team is punished for any churns; BDRs rarely present AEs with legitimate meetings and their management is a total joke. - leaders are focused on dashboards and metrics not quality - PD began outsourcing SDRs, CSMs, and renewal departments to third parties who don't care about their own metrics resulting in poor customer experience and churn that is then blamed on AEs

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PagerDuty Response
5y
PagerDuty is for people. We may be growing fast but we are relentless in our commitment to treating our employees with respect and investing in the next generation of leaders. Our sales process and plans are consistent with industry standards and we hold ourselves to the highest standards of integrity in administering them. We know there is always room for improvement, and look forward to rolling out new programs based on feedback our employees shared with us in our most recent engagement survey. Thank you for your service to PagerDuty. We wish you the best in your next role.
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Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.