PagerDuty reviews

The exodus of early talent and leaders after the lock-up period was a major blow. The new leadership, primarily brought in from Salesforce, Amazon, and Cisco, drastically changed the company culture for the worse. The instability in Sales leadership has been equally damaging. The Chief Revenue Officer has come and gone, and there have been too many Sales VPs in and out to count. Every one of them misses the number. Funny, the one person who hit their number every quarter was one of the first victims of the post-IPO leadership. I guess a male sales leader who blows out his number every quarter doesn't mean much if he doesn't meet the DEI quota. This lack of stability has left behind only the worst individual contributors, those who stabbed their colleagues in the back to climb up the ladder but were too incompetent to move to better companies. The once top-tier Customer team was reduced to an offshore factory in just a few years under the Chief Customer Officer, who, thankfully, is no longer with the company. The Support management, which was previously excellent, has been replaced with an offshore team. Most of Customer Success is now outsourced to a third-rate organization, and Professional Services has turned into a blatant money grab, charging US prices for offshore labor from India or Chile with no thought leadership left in the org. The Product team has been completely gutted, and it shows in the so-called "innovations" they've been putting out. The lack of improvement and basic functionality, such as the scheduling calendar, is glaringly obvious and frustrating.