PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
avatar

Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
2.0
Jul 4, 2018

The culture is riddled with hypocrisy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast growth, great coworkers, solid product, on-site lunches

Cons

The culture is riddled with hypocrisy. In here, the measure of success is measured differently for a few people. If you are not one of the "liked' individuals, who get picked up for monthly awards which have no transparency, then expect to be treated poorly. Contrary to what the company's annual goals wants you to believe, the managers do not care about your career development.

3.0
Mar 23, 2022

It is slipping fast

Recommend
CEO approval
Business Outlook

Pros

-Benefits are industry leading -1 Wellness Day/month with 2 weeks off in addition to your PTO (warning, the end of year week off is deducted from your PTO) -The industry is always evolving -Offices, when open, are great collaboration spaces -Leaned in with COVID -Great community efforts

Cons

Before I would have put PagerDuty's culture as a major pro, as that is what drove me to the company. However, due to an influx of leaders from one company, those cultural values have been lost. Instead of running together and working as a team, everyone is pointing fingers at each other--even in their own departments. Instead of individuals taking the lead, the culture of fear that has been implemented keeps them from doing so, knowing that failures will be held over their head. Nobody wants to ack and own anymore, and you can't even bring yourself. Customers are unhappy with the lack of key product advancements and slipping support. As a woman, even though the CEO is a woman too, you will have a tough battle. Men are given management titles without the opportunities being opened up for equal treatment. Women who went for the same positions later had to go through rigorous interview processes and were given twice the amount of work for considerably less pay than the people they led. PagerDuty is having a major turnover problem, including top performers from Customer Success and Product. The CEO who used to be very visible in the company has disappeared. If PagerDuty can stop with the way too fast growth, recenter itself and find its culture again, this will become a great place to work again. If you are considering this company I would grill every single person on the culture. If they can't tell you the cultural values and how they live them, then that is a sign this is just another company instead of the amazing place to work that it used to be.

2.0
Jun 30, 2023

The Critical Reviews are Accurate

Recommend
CEO approval
Business Outlook

Pros

The base salary, the ESPP, the co-workers

Cons

There are a number of negative reviews that are largely accurate. Inexperienced and toxic sales managers. Last minute fire drills. Constant shift in focus that results in lost momentum. Strong in the small enterprise and mid-market space. The biggest problem is the growth opportunity for sales reps. PD Process Automation (Rundeck) is a 7-10 year old open source product that the open source community left behind because Ansible won. Ansible is better and cheaper. Trying to become a multi-product company on the back of PD Process Automation isn't going to work. Other problems include: No channel to speak of. No real partnerships to speak of. Unrealistic expectations for sales reps. The customer base is mostly SMB, Mid-Market, and Small Enterprise. The competition from IBM/RedHat and ServiceNow, even potentially Atlassian, in the ITSM and Automation categories is too much to overcome with so little momentum at this point with PD Process Autionation. When the company makes a rep's quota a customer's problem, the company doesn't care about customers anymore. The company has strayed from it's core values. This can only be rectified at the top.

Viewing 7 - 9 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.