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      PagerDuty

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      PagerDuty reviews

      3.7

      65% would recommend to a friend

      (489 total reviews)
      avatar

      Jennifer Tejada

      65% approve of CEO

      41% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Career opportunities

      3.1

      Senior management

      PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      489 reviews
      1.0
      Jun 21, 2023

      The definition of insanity

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hires smart people - Great IC teammates - Interesting and motivating mission - Lots of opportunity for DEI work - Values show folks are trying to do the right things

      Cons

      - Product can’t keep up with mission. Very uncomfortable position for teams as they try to build and sell - Leaders repeat same mistakes expecting different outcomes - Everything is a fire drill. Employees live through poorly managed active incidents in direct opposition to what company tells its users to do - Turnover and re-orgs interrupt any momentum teams are able to build - No real career development beyond the trainings they mandate for managers for internal processes - Leadership plays favorites and ignores bad behavior - Good people get burnt out fast - Leadership is extremely out of touch and in the way - Zero trust of employees = multiple layers of approval on decisions and wasted cycles - Extremely slow, tedious and complicated internal processes that get in the way of innovation and block the course of business - Lack of accountability creates stress for teams and partners. Difficult to maintain positive business relationships - Values are some of the best I’ve seen and put into action more than most. Unfortunately only applies to the contributor layer or certain teams. Leadership rarely sets a good example. - Massive gate keeping. Lots happens behind closed doors leading to shady behavior and toxicity

      avatar
      PagerDuty Response
      3y
      Thank you for your review. We appreciate you taking the time to share your feedback with us. We encourage you to share more details directly with your HRBP and/or Manager. We take your concerns seriously and would like to look into them. PD has a strict policy against retaliation for sharing any concerns or feedback. If you are uncomfortable discussing these issues with your manager or your HRBP, PD provides multiple avenues to report your concerns. You may speak to any People Manager, any HR Business Partner, or report your concerns anonymously using the third-party administered Whistleblower hotline or webpage found on PD’s Corporate Compliance Internal WIKI page. With regards to career development, we encourage you to participate in the Grow-A-Thon coming up in August. More details and resources can be found on the People Development Internal WIKI page. Your feedback is a valuable resource as we grow and evolve.
      3.0
      Mar 6, 2022

      Not the same company I joined.

      Customer facing role
      Recommend
      CEO approval
      Business Outlook

      Pros

      PagerDuty had an incredible culture for many years. They handled covid/lockdown in 2020 very well and with what felt like a seamless transition to 100% remote work. Jenn has always been an extremely dynamic CEO and leader.

      Cons

      I’m not sure what happened but it was gradual. PD starting hiring more and more sis white men and the culture became unwelcoming to women, people of color, members of the LGBTQ, etc. The Rundeck acquisition was also a real low point as even 18 months later roles and responsibilities are not defined. In short, the company has a real problem that has been recently magnified…it cannot retain top diverse talent and it’s getting worse.

      avatar
      PagerDuty Response
      4y
      Thank you for sharing your feedback. PagerDuty is a People First organization and firmly committed to ensuring a level playing field for all of its employees, including creating and maintaining a welcoming, diverse and inclusive work environment. We take your concerns seriously and we encourage you to meet with an ID&E representative, your HR Business Partner and/or your manager(s) to discuss so we can make sure your concerns are addressed.
      3.0
      Jun 14, 2020

      Potential(ly) at risk

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most PD employees are super nice and in general the company has tons of emotional intelligence. Lots of support for underrepresented groups, especially through employee resource groups. Good diversity stats compared to the industry and region (board and execs included). Managers go on-call too, not just line level workers. Work/life balance was quite reasonable, although it depends significantly on the team. Ask lots of questions about the on-call load for the specific team you're considering joining.

      Cons

      Strong tendency to cargo cult technical decisions and appeal to authority in discussions, probably exacerbated by.. Cultural fear of being wrong, caused by a small group in engineering who treat every interaction as a battle to be won. It wasn't uncommon for people to express fear of asking questions in certain channels out of fear one of these people (or their emulators) making them feel stupid. The engineering department probably wastes half its budget redoing work to use increasingly niche technologies as top engineers' interests meander. Most valuable stuff is owned by a team and a rotation, so if you're not a manager or lead, opportunities for individual ownership can be limited, which can make career growth challenging beyond early career.

      avatar
      PagerDuty Response
      5y
      Thank you so much for sharing your feedback with us! At PagerDuty, it’s important to us that we have an inclusive workplace that represents the real, everyday people we support around the world. We want every Dutonian to feel that they can bring their true selves to work every day, which will enable them to do their best work and grow without limits. We appreciate your comments and will definitely continue to commit ourselves to improving our processes and enabling our team with the best possible systems and tools in every PagerDuty office across the globe. We’re so lucky to have an amazing team, and thank you for being a part of it!
      Viewing 10 - 12 of 489 Reviews
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      ReviewsPagerDuty reviews

      Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.