PagerDuty reviews

3.7

65% would recommend to a friend

(489 total reviews)
avatar

Jennifer Tejada

65% approve of CEO

41% positive business outlook

PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
5.0
Jan 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team of dedicated professionals.

Cons

Slow move back int the office.

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PagerDuty Response
1y
Thank you for taking the time to share your feedback and are glad you recognize the dedication and professionalism of your colleagues! We operate in a Hybrid Environment, offering Dutonians flexibility. We encourage all Dutonians to meet in person on a regular basis that aligns with their team’s strategic goals. Additionally, we host company-sponsored “PagerDuty Pop-Up” events and team offsites across the globe to break down silos and bring our values to life. We believe this mix of options fosters creativity, relationship building, company culture, and belonging while giving Dutonians the flexibility they desire. I encourage you to connect with your manager to learn more about the plans tailored for the TA team. Your feedback helps us continue to refine and improve our approach. Thank you again for your dedication to PagerDuty and for helping us build an exceptional team.
4.0
Jan 28, 2025

Great people

Recommend
CEO approval
Business Outlook

Pros

Supportive and helpful peers Great solution Great product teams Charismatic and honest CEO Diverse

Cons

Culture used to be better before

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PagerDuty Response
1y
Thank you for sharing your feedback-we’re glad to hear you value the support of your peers, the strength of our solutions, the work of our product teams, and the leadership of our CEO. Thank you for your feedback on our culture. We strive to be intentional with how we cultivate our culture as we grow, scale, and transform. With growth comes change, and our culture naturally evolves to adapt to new dynamics. However, our mission, vision, and values remain the foundation of who we are, serving as an anchor. As employees continue to embody these values and behaviors, we’re confident that we’ll maintain and build upon the great culture that makes this such a special place to work. Thank you again for your feedback and for being part of our journey. It’s employees like you who help us stay true to our values as we grow and evolve!
5.0
Jan 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people and great culture. Solid technology. Pitch is refined now, starting to resonate with the Enterprise. Retention rates have improved.

Cons

Sales are struggling to grow revenue in a difficult environment, however deal sizes have increased!

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PagerDuty Response
1y
Thank you for your review—it’s great to hear your perspective. We’re glad you value the people, culture, and technology here, as well as the progress our business has made. We continue to strengthen our value-based selling and identifying customer pain points to better align with our core value of “championing the customer”. This helps us better align with customer needs and drive meaningful conversations that resonate with enterprise clients. We also appreciate your advice to keep listening to our people and ensuring they feel rewarded for their work. Listening is a top priority for us, and our global listening strategy leverages forums like our bi-annual engagement surveys. We have a dedicated team committed to turning feedback into actionable steps and ensuring we drive meaningful change together. Thank you again for your input. Your feedback helps us continue to improve and grow together!
Viewing 61 - 63 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.