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      PagerDuty

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      PagerDuty reviews

      3.7

      65% would recommend to a friend

      (489 total reviews)
      avatar

      Jennifer Tejada

      65% approve of CEO

      41% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.9

      Compensation and benefits

      3.6

      Career opportunities

      3.1

      Senior management

      PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      489 reviews
      2.0
      Feb 19, 2025

      Candidates, do your due diligence

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hibernation duty in December - Talented colleagues - Small stipend for new hires to purchase equipment - Strong support for volunteer work and matching donations

      Cons

      - Incompetent leadership - Unrealistic expectations - No opportunity for advancement - Annual layoffs

      avatar
      PagerDuty Response
      1y
      Thank you for sharing your feedback and for the time you spent with us. We’re glad to hear that you valued our Hibernation duty in December, enjoyed working alongside your talented colleagues, and appreciated the support provided to new hires in purchasing essential office equipment. We are continuously strengthening leadership at every level by refining our management practices through our modern leadership competency model and enhancing career development initiatives through rolling out a learning platform and professional stipend benefits.Your honest feedback is invaluable as we strive to bring positive change. Thank you again for your contribution, and we wish you the very best in your future endeavors.
      1.0
      Feb 10, 2025

      Research your odds of success well...extremely well.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues Product is well liked by customers Fun and impactful problems to solve for customers Great CSM org

      Cons

      Less than 10% of sales people hit quota Sales is managed by fear and misguided dogma. Make sure you are comfortable with the 1st, 2nd, and 3d line sales leadership. Back channel each and everyone during the interview process. There are some terrible leaders, esp. in the West, who might make a good impression in the interview but have no place in leadership. Request interviews with people of your choosing to get the "behind the scenes". Quota and white space are mismatched Extremely high staff turnover

      1.0
      Feb 7, 2025

      Apply here if you want to go through layoffs or a re-org every year!

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm genuinely struggling to think of any. I used to be one of PagerDuty's biggest fans and used to be so proud to work here. We *used* to have a great culture, work-life balance, and great benefits. I am grateful we still have an actual PTO balance and not "unlimited" PTO which is not a real benefit. Also grateful that PagerDuty has not announced a Return to Office mandate.

      Cons

      Any benefit at PagerDuty that made me want to work here, that made the company competitive, is now gone.

      avatar
      PagerDuty Response
      1y
      Thank you for taking the time to share your feedback. We appreciate your dedication and the years you’ve invested in PagerDuty. We understand that changes can be challenging, and we are committed to fostering a positive and supportive work environment. Your concerns regarding communication and empathy are important to us, and we will take them into consideration as we continue to enhance our internal practices when communicating organizational or departmental changes. We remain dedicated to continually revisiting our benefits offerings and company policies to ensure we remain competitive and we can support our team’s well-being. We value your input and encourage open dialogue as we strive to continuously improve. If you are willing, we invite you to share your thoughts directly with your manager or HR business partner.
      Viewing 58 - 60 of 489 Reviews
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      ReviewsPagerDuty reviews

      Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.