Pros
Some of the customers are friendly
Cons
Bait and Switch job description - your job will in no way reflect what you'll end up doing. There is no way to get help if there are problems with management. Management closes ranks. Many things need to be done like mop bathroom floors and they never do because no one knows. The menu is insane and the prices are crazy high. Due to poor management, there is often a sense of chaos in the kitchen. The manager doesn't get both sides of a story before disciplining or lecturing someone. Staff is treated like school children. The staff doesn't have a voice. God forbid you to work in a restaurant with a catering business. If there is one, the catering part gets all of the perks and praise all the while taking food that had been ordered to support the kitchen, It's the worst job I have ever had - I cry every night, I feel so trapped. I didn't know this, I wish I had. It is a vile place, that will probably be the first to go when the recession hits. I have never been in such a chaotic, mean, disorganized, and all things bad.