Panera Bread reviews

3.4

49% would recommend to a friend

(18,777 total reviews)
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Paul Carbone

40% approve of CEO

33% positive business outlook

Panera Bread has an employee rating of 3.4 out of 5 stars, based on 18,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Panera Bread employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

19K reviews
1.0
Sep 29, 2022

A Bait and Switch

Recommend
CEO approval
Business Outlook

Pros

Some of the customers are friendly

Cons

Bait and Switch job description - your job will in no way reflect what you'll end up doing. There is no way to get help if there are problems with management. Management closes ranks. Many things need to be done like mop bathroom floors and they never do because no one knows. The menu is insane and the prices are crazy high. Due to poor management, there is often a sense of chaos in the kitchen. The manager doesn't get both sides of a story before disciplining or lecturing someone. Staff is treated like school children. The staff doesn't have a voice. God forbid you to work in a restaurant with a catering business. If there is one, the catering part gets all of the perks and praise all the while taking food that had been ordered to support the kitchen, It's the worst job I have ever had - I cry every night, I feel so trapped. I didn't know this, I wish I had. It is a vile place, that will probably be the first to go when the recession hits. I have never been in such a chaotic, mean, disorganized, and all things bad.

3.0
Mar 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Food tastes good, Depending on your relationship with management, you can find yourself on their good side.

Cons

High stress environment on a macro and micro level. Managers are freaking out about performance metrics, and customer reviews, employees are overworked and underpaid, and expected to shoulder a lot of responsibility on themselves. Underhanded tactics. Cooersive signature requests, encourages silence when talking about wage, actively encourages employees out the door by restricting goodwill. Literally described "bullying" Looseness with policy is a double edged sword. If you have a regional manager with relaxed personal health standards, you will be asked to continue working with food while exhibiting strong symptoms, while HR scrambles to cover it up.

1.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

$15 daily meals, $14 an hour, and a safe, quiet environment to work in. Its also incredibly rare to have managers that care about you as much as mine did. This is a great place to decide if you want to continue in this industry.

Cons

Unfortunately its quite apparent that upper management couldn't care less about us despite how important we are to the company. First and foremost you'll be working mostly nonstop from the second you come in to the time you leave. It's mostly 8 hours of manual labor doing production work as opposed to actual baking and more often than not you do so alone. Despite making 90% of Panera's menu, the thing customers come for, you also won't make tips. It's also incredibly unlikely that you'll stay at one specific store, you might interview for one but after training you will have to drive to ones all over the district depending on who's off for the night. $14 an hour is also not worth the amount of work you do especially since it's below the $15 daily meal. If one hour of work spent preparing an entire days one variety of bread isn't even enough to buy one $15 meal, thats an issue. A bigger issue however is that you won't actually have time to eat a meal or any way to prepare one while at the store. Preparing bread takes HOURS so if you don't care about quality you can get out early but it's only $14 for 1 hour of your time so you really shouldn't care a whole lot anyways. Day time management has very little regard for making your job easier or safe either. Oftentimes the walk in freezer is blocked and boxes are in places where they can fall on you. They also don't have proper baking equipment so you usually have to bring your own in because while going to different stores already and slows you down, they also just might not have what you need. This means knives, gloves, dough scrapers and any other thing you might need. Depending on the store you also might end up spending the first 30-40 minutes of your night cleaning up after others and reorganizing so you can work. There are often missing ingredients too. Usually by the end of your night you'll be too exhausted to do a whole lot other than sleep through the 9 to 5 work day so be sure to get important stuff done on your days off. Understaffing will also cause you to sometimes work 6 or even 12 days straight without a day off, especially during holidays.

Viewing 76 - 78 of 18,777 Reviews

Glassdoor has 19,074 Panera Bread reviews submitted anonymously by Panera Bread employees. Read employee reviews and ratings on Glassdoor to decide if Panera Bread is right for you.