Patch My PC reviews

4.9

100% would recommend to a friend

(10 total reviews)
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Justin Chalfant

100% approve of CEO

100% positive business outlook

Reviews by job title

10 reviews

Reviews about "Compensation"

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5.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Management and the Team: I have yet to meet someone who hasn't been one of the friendliest people I've ever met. Everyone I interact with is willing to go out of their way to help me and make me feel welcome. If you raise a concern with leadership, they will either make sure it's addressed or give a great and agreeable explanation as to why something is in place, but you're always heard. Work-life balance: Everyone wants to support the team and the mission, and the compensation and incentives make you want to do a good job. As a result, nobody is watching over your virtual shoulder and a lot of trust has been built. Compensation: The salary is good, and the benefits are great (and still improving). Leadership is always trying to find ways to reward the team and make them feel valued. PMPC evaluates benefits to make sure they're competitive and listens to employee feedback to keep them competitive.

Cons

I'd be lying if I said I could think of any right now. It may seem suspicious that so many reviews can't find any cons, but the team really does do everything they can to take care of us.

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Patch My PC Response
2y
Thanks for sharing your experience with us! We're happy to hear you've found Patch My PC to be a supportive and welcoming place. Our team's willingness to help and ensure everyone feels heard is something we take pride in. We're glad you appreciate the work-life balance, trust, compensation, and benefits we strive to provide. We'll keep working hard to support and value our team, just like you've described. Thanks again for being part of our journey! - Justin Chalfant
4.0
Nov 14, 2023
Recommend
CEO approval
Business Outlook

Pros

This company is on the move and has proven to be making very intentional decisions to place it in a position of growth within it's industry over the next 3 years. Very down to earth people work here. The leadership is intelligent, humble and willing to learn new things and ask for team member insights. They are also hungry, which has really helped with growth these last 2 years. Recently we've invested a lot to scale for the exponential growth we've been seeing. Our customer base has been increasing steadily and our leadership has made the important investments internally to match that external growth. Has made recent acquisitions of competitors and complimentary solutions to make our products and services more appealing to customers. Team members are encouraged to be supportive and get along well with each other, but are also encouraged to share opposing opinions openly. When we've determined the right course of action, we move together in that direction as a whole. The Leadership strongly encourages employees be frugal and plan for the future. This is reflected in the fact that they offer a 10% contribution to employee 401k contributions, a very high contribution in comparison to other Tech. businesses.

Cons

On the surface, Pay isn't very competitive. However, this is negated with opportunities for significant growth in roles and promotions. Additionally, perks like regular Int'l and domestic travel are frequent here, due to our global customer base and industry trade shows. Not a publicly traded company, so stock options aren't available to buy at a discount for Team members.

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Patch My PC Response
1y
Thank you for sharing your insights and experiences with Patch My PC. We're excited about our growth and the direction we're heading in, and it's encouraging to hear you recognize and appreciate the intentional decisions and efforts behind our progress. Our team's dedication, including your contribution, drives our success. Regarding the concerns about pay at a surface level, we recently conducted a third-party compensation review from February 2024 to June 2024. This review helped us make necessary adjustments where needed to ensure our team members are paid fairly internally and competitively in the market for the benchmark we are competing in. We strive to have competitive compensation with growth opportunities, perks, and a strong benefits package, like our 401k contribution, to ensure our team feels valued and supported. Your feedback on our leadership and company culture is greatly appreciated. We believe in the power of diverse opinions and moving forward together, which has been key to our growth and will continue to be as we move into the future. Thank you for being a vital part of our journey and for helping make Patch My PC not just a workplace, but a community where everyone can thrive. We're looking forward to continuing this journey together to improve lives and grow not just as a company but as a team. - Justin Chalfant
5.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Patch My PC takes its values seriously and follows them with customers and also internally from the leadership down to the rest of the team. Here are a few examples of my experience: * They are humble and avoid shenanigans - Company leadership has created a culture of humility and transparency. Everyone owns their mistakes and is always seeking to improve. * They create experiences, serve others, and show empathy - This company truly cares about its team and goes above and beyond to encourage and reward every team member with amazing benefits, recognition, and empathetic support when any team member experiences challenges. I have never received ice cream in the mail until working for this company! :-) - They pursue excellence and think big - This is a small company, but their vision is clear and big. Company-wide and department goals are clear, measurable, and attainable. Expectations are high, and they equip every team member to be successful in meeting them. They have great systems in place to receive feedback and ideas and follow-through with innovation, change, and improvements. There is a reason why the turnover rate is so low at Patch My PC. It was been energizing to work here over the past 5 months, and I am excited about the opportunities I have to grow with them!

Cons

The majority of the team works remotely in North America and Europe, so building comradery and navigating time zones can be challenging.

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Patch My PC Response
2y
Thanks for your fantastic review! The ice cream is just one way we show appreciation for our team! We understand the challenges of remote work and are constantly seeking ways to strengthen our team's bond across time zones, such as our company-wide retreats :)! 🏖️ Your enthusiasm is noticed, and we're excited about your growth with us. Thanks for being such a part of Patch My PC's success. Here's to more achievements and celebrations together! - Justin Chalfant
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