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      PatientPoint

      Engaged Employer

      PatientPoint Customer Service Manager (CSM) reviews

      2.9

      29% would recommend to a friend

      (2 total reviews)
      avatar

      Jim Lang

      Not enough data to show CEO approval

      29% positive business outlook

      Ratings by category

      2.9

      Culture & values

      2.9

      Work/Life balance

      2.9

      Senior management

      2.6

      Compensation and benefits

      2.3

      Career opportunities

      2.2

      Diversity & inclusion

      Ratings by demographic groups

      Reviews by job title

      2 reviews
      5.0
      Jul 13, 2024

      Great team and product

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative and encouraging environment. Great training.

      Cons

      Delays in upgrades to software

      avatar
      PatientPoint Response
      1y
      Thanks for sharing your experience at PatientPoint! We're thrilled to hear that you found our environment collaborative and encouraging, and that you benefited from our training programs. We acknowledge the feedback regarding delays in software upgrades and are committed to improving in this area. Ensuring our technology meets the needs of our team and clients is a top priority for us. Your advice to maintain high standards is much appreciated, and we remain dedicated to fostering excellence across our organization. Thank you for your valuable contributions during your time with us and for your thoughtful feedback. We wish you continued success in your future endeavors.
      2.0
      Mar 31, 2023

      Formerly outcome health

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The intent of the products is great

      Cons

      The products themselves are not good. Patient Point leadership is unprofessional

      avatar
      PatientPoint Response
      3y
      Thank you for sharing your thoughts on your experience at PatientPoint. We appreciate your recognition of the intent behind our products, as we strive to make a positive impact in the healthcare industry., to truly make a difference in people's lives. We're sorry to hear that you found the products themselves to be unsatisfactory. Regarding your comment about leadership, we take professionalism seriously at PatientPoint. We aim to maintain a professional work environment where everyone is treated with respect and integrity. If you have encountered unprofessional behavior, we encourage you to reach out to out Chief People Officer, Angie patientpoint-humanresources@patientpoint.com so that it can be addressed accordingly.
      Related searches: PatientPoint Customer Service Manager (CSM) jobs | PatientPoint Customer Service Manager (CSM) salaries | PatientPoint benefits | PatientPoint interviews
      PatientPoint reviewsPatientPoint Customer Service Manager (CSM) reviews

      Glassdoor has 312 PatientPoint reviews submitted anonymously by PatientPoint employees. Read employee reviews and ratings on Glassdoor to decide if PatientPoint is right for you.