PatientPoint reviews

4.1

69% would recommend to a friend

(50 total reviews)
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Jim Lang

Not enough data to show CEO approval

76% positive business outlook

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50 reviews

Reviews about "Compensation"

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1.0
Mar 24, 2026

The biggest downfall

Recommend
CEO approval
Business Outlook

Pros

Generous PTO Fun holiday parties

Cons

If you would’ve asked me 2 years ago, I’d have significantly more pros than cons, but everything has gone downhill since we got a new CEO. People are being fired left and right for “restructuring,” including those who’ve been with the company 10+ years and are known for doing a good job. It seems the execs want to fire all the people actually doing work and replace them with new senior positions (who may or may not do work) or contract out work. There’s no sense of job security for anyone, and morale is at an all-time low. If you still decide to work here, prepare for a poor orientation that does nothing to prepare you for your job, low pay, extremely slow weeks followed by extremely busy weeks, never being promoted (even though they’ll make you think you will be), and an open-office floor plan where everyone sits on Teams meetings all day.

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PatientPoint Response
3mo
Thank you for taking the time to share your experience. We genuinely appreciate hearing from current employees, especially those who have been with us for several years. We recognize that the past year has brought a lot of change following new ownership, along with transformation as we work to build a more scalable organization. This includes expanding our leadership team, evolving how we operate to support long-term growth and investing in new skills to support our innovation. We understand that change of this scale can feel uncertain and, at times, uncomfortable. Decisions related to restructuring are never taken lightly, and when they do occur, we strive to support impacted team members with care and respect. Our focus is on preserving the best parts of the culture and values that have defined PatientPoint, while also evolving and redefining them to build a stronger company for the future. We know there is still work to do, and feedback like yours plays an important role in helping us improve. We are optimistic and excited about where we’re headed and committed to creating an environment where our teammates can grow, contribute, and succeed.
5.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

- Excellent pay and benefits - Extremely welcoming team - Opportunities for problem solving - Hybrid office setting

Cons

A lot of learning on the fly when getting started (but in my experience the team has been incredibly patient and willing to help even when they're busy).

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PatientPoint Response
7mo
Thank you for taking the time to share your experience — and for the enthusiastic recommendation! We’re thrilled to hear that your first year at PatientPoint has been a positive one. It’s great to know you’re finding the work rewarding, the team welcoming, and the hybrid environment supportive of how you do your best work. We also appreciate you highlighting the learning curve that comes with getting started. We know stepping into a new role can involve a lot of ramp-up, and it’s encouraging to hear that your team has been patient, accessible, and ready to jump in when you need support. Continuous learning is a big part of our culture, and feedback like this helps us keep improving the experience for new teammates. Thanks again for your thoughtful review and for everything you contribute — we’re glad you’re here at PatientPoint!
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