PatientPoint reviews

4.1

69% would recommend to a friend

(293 total reviews)
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Jim Lang

Not enough data to show CEO approval

76% positive business outlook

PatientPoint has an employee rating of 4.1 out of 5 stars, based on 293 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PatientPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

293 reviews
3.0
Mar 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Lovely people to work with, decent salary and benefits. Accounts were obtained through owners networking and because of those relationships the Accounts/clients were forgiving in having to wait for the products

Cons

Products sold were not developed, and waiting for developers to finish products while trying to manage the delivery dates, etc. was difficult. Some of the long term managers received all the bonuses and perks, but these never went to other employees. Long term opportunities aren't there unless you are one of 5 that started this company.

1.0
Mar 24, 2026

The biggest downfall

Recommend
CEO approval
Business Outlook

Pros

Generous PTO Fun holiday parties

Cons

If you would’ve asked me 2 years ago, I’d have significantly more pros than cons, but everything has gone downhill since we got a new CEO. People are being fired left and right for “restructuring,” including those who’ve been with the company 10+ years and are known for doing a good job. It seems the execs want to fire all the people actually doing work and replace them with new senior positions (who may or may not do work) or contract out work. There’s no sense of job security for anyone, and morale is at an all-time low. If you still decide to work here, prepare for a poor orientation that does nothing to prepare you for your job, low pay, extremely slow weeks followed by extremely busy weeks, never being promoted (even though they’ll make you think you will be), and an open-office floor plan where everyone sits on Teams meetings all day.

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PatientPoint Response
3mo
Thank you for taking the time to share your experience. We genuinely appreciate hearing from current employees, especially those who have been with us for several years. We recognize that the past year has brought a lot of change following new ownership, along with transformation as we work to build a more scalable organization. This includes expanding our leadership team, evolving how we operate to support long-term growth and investing in new skills to support our innovation. We understand that change of this scale can feel uncertain and, at times, uncomfortable. Decisions related to restructuring are never taken lightly, and when they do occur, we strive to support impacted team members with care and respect. Our focus is on preserving the best parts of the culture and values that have defined PatientPoint, while also evolving and redefining them to build a stronger company for the future. We know there is still work to do, and feedback like yours plays an important role in helping us improve. We are optimistic and excited about where we’re headed and committed to creating an environment where our teammates can grow, contribute, and succeed.
1.0
Mar 29, 2023

Hoping Things Get Better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generous FTO if you can find the time to take it. Genuine efforts towards DEI and LinkedIn Learning access.

Cons

Research via Forbes 15 Telltale Signs A Business Is Growing Too Quickly. ~This is Patientpoint

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PatientPoint Response
3y
Thank you for taking the time to share your feedback about your experience working at PatientPoint. We value your dedication over the past 4 years. We appreciate your recognition of the generous FTO (Flexible Time Off) policy and our efforts towards diversity, equity, and inclusion, as well as providing access to LinkedIn Learning resources. We strive to create a positive work environment where teammates can grow and develop both personally and professionally. We also take your concerns seriously. As a growing company, we understand that there may be challenges and areas for improvement. We continuously evaluate our operations and processes to ensure that we are meeting the needs of our people and delivering the best possible products and services to our clients. We encourage you to out to our Chief People Officer, Angie patientpoint-humanresources@patientpoint.com to provide more specific details or examples of the issues you have encountered. Your insights can help us identify areas where we need to make adjustments and improvements. We are committed to creating a positive and productive work environment for all our employees. Once again, we value your contributions and hope to address your concerns and provide a better experience moving forward.
Viewing 37 - 39 of 293 Reviews

Glassdoor has 312 PatientPoint reviews submitted anonymously by PatientPoint employees. Read employee reviews and ratings on Glassdoor to decide if PatientPoint is right for you.