Paycom Client Success Manager reviews

3.9

65% would recommend to a friend

(15 total reviews)
avatar

Chad Richison

77% approve of CEO

78% positive business outlook

Client Success Manager employees have rated Paycom with 3.9 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Client Success Manager professionals have a good working experience there. Paycom is rated in line with the average (within 1 standard deviation) by Client Success Manager professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

15 reviews
1.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

On the job training is robust.

Cons

Compensation used to be very competitive, but after the post-COVID correction in the market this is no longer true. Humans are being laid off to be replaced by AI in DROVES (seems like nearly 1,000 laid off in the last 12 months). You will be required to sign an NDA not to speak negatively about Paycom online. If they find you have, you will be sued, and many already have been.

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Paycom Response
4mo
As a growing business, we remain adaptable and continually seek innovations that strengthen our evolving environment. While we leverage technology to enhance efficiency and productivity, we also recognize the invaluable role that human skills and expertise play in delivering on our mission and driving our overall success. At Paycom, we maintain integrity and honesty in our communications, and we do not misrepresent information. We conducted a workforce restructuring that impacted only certain back-office roles, and we maintain that client-facing positions were not affected by these changes. As an organization, we’re committed to upholding high standards of performance and excellence and operate in a culture where hard work and dedication are fundamental to our success. If you would like to discuss your experience further, our team is available at hrmgmt@paycomonline.com.
4.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid large company with great benefits, diversity and a positive work environment

Cons

You have to be good with the pace

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Paycom Response
5mo
At Paycom, we prioritize investing in our employees' development and success through comprehensive benefits and a workplace culture that values collaboration and an array of backgrounds and perspectives. We appreciate you sharing your positive experience!
1.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

You will find your spouse in leadership and make it impossible for your specialists to feel like they have a safe place.

Cons

This companies leadership chain is interworked so deeply that it is impossible to have a voice of your own or any sort of support if the clique does not agree.

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Paycom Response
7mo
We're proud to have cultivated an organization with high-performing individuals from diverse backgrounds and perspectives. We value the unique insights and experiences that each employee brings, and we strive to create an inclusive environment where all team members can thrive. At Paycom, we offer opportunities for career advancement based on merit, skills and performance and our leaders are dedicated to helping their teams grow and succeed, providing consistent support and feedback. If you did not share your feedback before parting ways, please reach out to hrmgmt@paycomonline.com or utilize our reporting hotline, which can be found here: https://payc.me/governance.
Viewing 4 - 6 of 15 Reviews

Glassdoor has 5,044 Paycom reviews submitted anonymously by Paycom employees. Read employee reviews and ratings on Glassdoor to decide if Paycom is right for you.