Paycom reviews

3.3

49% would recommend to a friend

(4,724 total reviews)
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Chad Richison

48% approve of CEO

47% positive business outlook

Paycom has an employee rating of 3.3 out of 5 stars, based on 4,724 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paycom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Dec 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Even if you don't do your job at all, you're only as likely to get fired as anyone else.

Cons

After 8 years, it is obvious that management does not care about employees at all. They assured us that remote work 4 days a week was a permanent change, encouraging us to invest in our home office. December 13th, 2022, they made a sudden and unexpected announcement that Paycom was dropping all remote work for most departments by January 16th. This review is being written on December 22, and no work is getting done as most people are trying to find other jobs, child care, or alternative living conditions. Until this announcement, management constantly stated that productivity had increased while working from home. The complete and sudden flip-flop of stating that things have been "slipping" is customary of Paycom management. They make random decisions based off of random feelings without any regard to the future of the company or its employees. Questions about the end of remote work kept coming on the company forum until management disabled comments. The treatment of QA as far inferior to software developers is another unfortunate and constant issue with Paycom. They are paid less and expected to provide customer support of existing code in addition to testing new code, and are blamed for developers' failure to write working code. People have been fired without warning as scapegoats when the poorly written software has failed on the poorly managed servers. Management will lie and tell you that you will have advance notice of perceived job performance issues before termination. Management has lied to existing employees who noticed the lowest salary for new hires was more than they were making. Management stated that the listed lowest salary (which was provided by management) was a misprint, and refused to pay the new minimum to existing employees. Every few weeks, some random reorganization makes things harder for everyone in an attempt to hide the ever-growing stockpile of technical debt. Everything is labeled "highest priority." I once asked which of two items had a higher priority, and my manager, like a character from a comic, said, "Both." One of management's favorite events is called "Code-a-thon," where a bunch of suckers are tricked into working all weekend to produce even worse code than usual in exchange for trinkets and mediocre catering. The bugs and issues caused by so many developers all cramming code in never get resolved, just hastily patched like all the other critical failures in the system. The turnover rate is impressive. I had 5 different direct supervisors in my first 4 years. The fire alarm tripped unexpectedly one day, and as we gathered in the parking lot, someone on a megaphone demanded that we not post what was happening on social media. Later, an email was sent that contained the lie to tell any clients that asked about the period of unavailability. While following the tornado emergency procedure, there wasn't enough room in the designated basement, so many of us ended up in external staircases looking out of windows.

1.0
Dec 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Company culture Time off Benefits

Cons

1. Told we would be in office 1 day a week at hiring, less than 90 days later it was announced we were moving to 50% in office. 2. Out of touch board of directors 3. Made to track hours as if you were an hourly employee. 4. Predatory Dev points system

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Paycom Response
3y
Our winning culture has been fostered by our team members, and their well-being is always one of our top priorities. We're disappointed to read your review and understand you are processing this change. Your feedback is valued, and we encourage you to reach out through our internal channels like Ask Here or at hrmgmt@paycomonline.com if you'd like to discuss further with an HR professional.
1.0
Dec 15, 2022
Recommend
CEO approval
Business Outlook

Pros

World class teammates and immediate leadership.

Cons

Upper management makes rash decisions with no regard for how it will affect their employees. They offer no rationalization for their decisions beyond 'feeling' that it is the best choice and meet all criticism with uninterested boilerplate responses. Their recent decision to abruptly end their WFH policy with virtually no warning is incredibly unprofessional. With less than a month to adjust to this new policy, employees have been thrown to the wind with no accommodations or compensation. Workers with children or family members who need their care, workers with disabilities that cannot appear in office 5 days a week, and anyone who has structured their life around what they thought was a promise from a trusted company have all have been treated as disposable assets and cast aside. Not to mention that Paycom has been advertising hybrid/remote roles to tech workers as recently as a month ago, leading to new hires being tricked into accepting a job that is not what they signed up for. This is all incredibly disappointing and cruel. Avoid this company.

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Paycom Response
3y
We understand everyone processes change differently and that change can be difficult. Beginning in August 2021, we began slowly returning to the office and have seen tremendous momentum from the groups who returned to our campuses, which has helped our people be more successful. For the company we are and the goals we’ve set, this is the best decision to continue our rapid growth. Please reach out through our internal channels like Ask Here or email hrmgmt@paycomonline.com if you need any additional support.
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