Paycor Client Support Representative reviews

1.7

0% would recommend to a friend

(16 total reviews)
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Raul Villar

Not enough data to show CEO approval

Client Support Representative employees have rated Paycor with 1.7 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Client Support Representative professionals have a poor working experience there. Paycor is rated 53% below average by Client Support Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

16 reviews
1.0
Jun 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits were great, and I enjoyed the people that I worked with (for the most part).

Cons

as the company has grown, the service has suffered greatly. This is a company that really paid attention to service in the beginning, but now there is literally no service structure in place, and way too much is being put on the service team. The clients are suffering and leaving as a result

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Paycor Response
9y
Thank you for your feedback. During periods of growth, all functions must scale. We are committed to evolving our service model in the best interest of clients and Associates. Its one of the key pillars in our strategic plan. Taking care of clients first will remain our hallmark and our #1 Guiding Principle.
3.0
Oct 27, 2015

Account Manager

Recommend
CEO approval
Business Outlook

Pros

I worked for a high energy manager that was supportive and available when needed. The benefits were good and product was solid.

Cons

Logistics was very difficult in the territory I covered. I am a hunter by nature, but the reality in achieving the quota was a need for more established relationships- the territory I took over had no existing CPA relationships and the bank partnerships had been nearly fully converted. That said, it was very difficult to achieve quota when trying to self generate, establish CPA relationships and maintain bank ones.

1.0
Jun 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Decent base, cell phone allowance and laptop to work with. Products are okay.

Cons

This is the absolute honest truth from someone that gave all they had to the sales position. Don't believe any postive reviews on here, they are placed by marketing to try an redeem themselves. All of the negative reviews are absolutely truthful. Job security on a day by day basis, one day your golden, the next day your on the chopping block. No loyalty for anyone working their life away for them. You are just a number. Awesome salespeople I know were recruited out of their current sales position to Paycor, then were fired at Paycor 2 months later. Set you up with an easy "ramp up" to make you feel good and then pile on the impossible quota. No discounting your price whatsoever. Lose commissions and sales quota revenue toward your goal if a client leaves in less than 6 months, even when it's not your fault! If a client decides not to start their service with Paycor, they subtract that from your sales and will fire you if it takes you below the 80% of quota mark. Training is absolutely terrible, must train yourself. Sales support could careless about you and actually hurt more then they help Unrealistic sales goals, which are designed by someone who has never sold a day in their life. Give blanket quotas for everyone, doesn't matter where you are. Highest turnover rate I have ever seen in a company. Only known in Cincinnati Ohio, don't expect brand recognition or product recognition in any other city/state. Say they believe in work/life balance but give a hard time when you want to go on a well deserved vacation. You will constantly feel "burnt out". Recruiters "sell" you the job based on what you want to hear.

Viewing 10 - 12 of 16 Reviews

Glassdoor has 1,440 Paycor reviews submitted anonymously by Paycor employees. Read employee reviews and ratings on Glassdoor to decide if Paycor is right for you.