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      Paycor

      Engaged Employer

      Paycor reviews

      3.3

      56% would recommend to a friend

      (1,415 total reviews)
      avatar

      Raul Villar

      53% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Paycor has an employee rating of 3.3 out of 5 stars, based on 1,415 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paycor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      4.0
      Feb 21, 2023

      Decent company

      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is decent, people genuinely want to help each other and our clients. The call center is one of the better ones I’ve worked in, but the experience really depends on your manager. I have been fortunate in that regard. Good PTO, but agree it’s hard to use. A lot of encouragement and support from management to usher advocates into different roles in the company once they hit a year. Fully remote. Foster a good atmosphere among employees, encourage you to reach out to others and help each other.

      Cons

      Legacy systems that never work, answer is to call IT, but it’s never really resolved. Company wide meetings that have “awards” which is basically management patting itself on the back, no recognition for the lower levels. Company makes changes to systems but never seems to actually get the input of the people on the front lines who have to deal with clients day to day to allieviate pain points clients and customer service have. Additionally, there are many client facing features and products that customer advocates are supposed to troubleshoot and assist with yet have no access to, blind leading the blind. Workload is heavy and emotionally exhausting, in addition to speaking with a high volume of clients, customer advocates also have to manage research and follow up of cases.

      avatar
      Paycor Response
      3y
      Hello and thank you for your review! It's great to hear that there is a good atmosphere among employees. We are glad that you feel there is a lot of encouragement and support from management to help advocates grow and advance in their roles. However, we are sorry to hear that you have experienced issues with legacy systems and that the company-wide meetings have not been as effective in recognizing the hard work of all employees, especially those at lower levels. We understand the importance of involving front-line employees in decisions regarding the system. Thank you for your valuable feedback, and we appreciate your suggestions. We will use this feedback to improve and continue to strive for a positive work environment for all employees.
      3.0
      Feb 14, 2023

      50/50

      Payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of PTO, but the black out dates make them hard to use. Management is hit or miss but my manager was amazing.

      Cons

      Out of touch higher ups. Requests not in line with their mission. Unyielding.

      avatar
      Paycor Response
      3y
      Thank you for sharing your feedback about your experience at Paycor. We appreciate your positive comments about the amount of PTO provided and the great experience you had with your manager. However, we are sorry to hear that you found the higher-ups to be out of touch and unyielding at times. We understand that it can be frustrating when requests are not aligned with the company's mission, and we apologize for any negative experiences you may have had. We value all feedback from our employees and take it seriously when considering how to improve our operations. As for your advice to management, we agree that it is essential to value our employees in all aspects. We are committed to ensuring that our employees feel supported, appreciated, and empowered to do their best work. We will continue to listen to our employees and work to make sure that their needs are being met.
      5.0
      Feb 14, 2023

      Empowering and growth oriented

      Inside sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Managers are great at empowering and developing those under them. They do well in establishing a connection that builds trust and communication, while helping their sellers have quality meetings with their clients and achieve quota. 2. At least on the Sales side, it is high energy and busy work but that is also met with empathy and understanding of how hard the role can be. 3. There is a true understanding that growth and success don't always happen over night.

      Cons

      1. The internal tech stack needs to be streamlined and organized to create more efficiency. Right now our internal tools are all over the place and will at times create headaches on where to go for an internal process. I believe this is being worked on, but it is something that needs to improve to only aid in further growth from the individual contributors. (pro tip...check out Vendr and Okta) 2. This isn't a huge deal but could be a conversation for improvement, and this with pay. If the job is both account/client management + selling to close new business, than the pay should reflect that. I say it is not a huge deal because the role is in line with industry average. However if you want to retain top talent and go after top talent, it wouldn't be the worst idea to bump the base (guaranteed) pay up a little higher.

      avatar
      Paycor Response
      3y
      Thank you for this incredible valuable feedback. It's great to hear how about your manager and their ability to empower and develop those under them. We understand your concerns about the internal tech stack and the need for more efficiency in the tools provided. We are actively working on streamlining and organizing our internal tools to better support our employees and their work. We appreciate your pro tips about Vendr and Okta and will definitely consider them! In regard to your feedback on pay, we appreciate your honesty and understand that this is an important consideration for our employees. We continually evaluate our compensation packages to ensure that they are competitive with the industry and reflective of the roles and responsibilities of our employees. Once again thank you for taking the time out of your day to provide this review, your feedback is greatly appreciated.
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      ReviewsPaycor reviews

      Glassdoor has 1,439 Paycor reviews submitted anonymously by Paycor employees. Read employee reviews and ratings on Glassdoor to decide if Paycor is right for you.