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Payless ShoeSource

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Payless ShoeSource reviews

4.0

63% would recommend to a friend

(2,725 total reviews)

Paul Jones

87% approve of CEO

53% positive business outlook

Payless ShoeSource has an employee rating of 4.0 out of 5 stars, based on 2,725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Payless ShoeSource employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

You get somewhat of a discount and that is pretty much about it. I can't think of any other pros.

Cons

The job is very stressful. For every 2 customers that come in you have to try and convert at least one to purchase something. If you do manage to convert someone you have to then try to sell the customer more items than they actually want. If you don't meet the goals then you get a "talk" after a few times they write you up and then are able to fire you. The pay starts at minimum wage.

2.0
Apr 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Good strong family oriented team since staffs were generally so small you really got to know and care for your co workers. Plenty of free time for the most part you won't see your hours cross 29 per week for the most part regardless of how hard you work. (Stores are given very few hours of payroll for a week)

Cons

Very low pay Part time hours for all except managers Key holders took on extra responsibility but gained none of the benefits along with that Pressure to extend yourself even to work off the clock due to poor staffing Minimum wage for back breaking labor Little to no training just thrown into scenarios and expected to knock it out of the park. High turnover so very hard to keep staff on same page and accomplish daily tasks. Many times work by yourself for hours as a key holder Very little flexibility they expect you to have fully open availability time off is like pulling teeth managers don't reward hard work they take advantage of it and put more on your plate.

2.0
Aug 9, 2016
Recommend
CEO approval
Business Outlook

Pros

I loved the store manager as a person. i loved the ability to meet the people i was working with. there is room for growth in the company...to key holder, possible assistant manager...and so on. however no pay raise with key holder but I did enjoy having responsibility

Cons

although I loved the people I worked with, upper management was horrible. They work store managers so hard, it breaks my heart a little bit. There is constant stress to be the best that is shoved in our face by upper management. However, there is no incentive to do better except the fear of losing our job or knowing you are getting your manager in trouble. There is no positive reinforcement. We are forced to over sell our products to customers, which can really be difficult because you feel you are taking advantage of them, not helping the customer. All together people I worked with are great however upper management was horrible. I actually brought attention to an incident I had with a new store manager retaliating on me by taking away my hours because I reported her because she did not supply any protective products to wear when cleaning the bathroom after a customer spread fecies all over and I was pregnant. When doing so upper management was no help and took the store managers side. The company is definitely not for the employees, we are all replaceable. By the way I worked there for 3.5 years and received max raise each time, caping out after 3 years. I worked extremely hard and had the best numbers in my store and sometimes the district. My managers before the last did such a good job recognizing and appreciating me however, upper management did not. Again, no incentive to do good except fear of failure.

Viewing 28 - 30 of 2,725 Reviews

Glassdoor has 2,781 Payless ShoeSource reviews submitted anonymously by Payless ShoeSource employees. Read employee reviews and ratings on Glassdoor to decide if Payless ShoeSource is right for you.