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Payless ShoeSource

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Payless ShoeSource reviews

4.0

63% would recommend to a friend

(2,725 total reviews)

Paul Jones

87% approve of CEO

53% positive business outlook

Payless ShoeSource has an employee rating of 4.0 out of 5 stars, based on 2,725 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Payless ShoeSource employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

3K reviews
2.0
May 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule and also the customers. You meet different people every single day..

Cons

The people that runs this company are basically selfish. Its all about them and they hire people to use and make profit out of them. There are no benefits. I worked for the company for about 9yrs with not promotion even though I asked for promotion. The manager is very Lazy and does a lousy job. She spent most of time in the backroom talking on the phone with her friend and family while the Sales Associate are busy working like a slave. Slavery job, no growth or room for advancement. My paycheck normally range between $230 and $ 260 each week depending on how many hours you worked. Payroll is always low even though the company makes a profit of $1million dollar per year, that is just "Profit Only" which goes to the top management and CEOs account as a bonus and the employees that worked so hard for the company to make profit are only getting a $5 gift card to be spent back to the company by buying their low quality product. I basically struggle to make end meet. Sometimes I have to use my credit card to buy food in other to survive. Not a good company that cares about their employees. Their cash register is outdated, probably from the 90s. Price scanner and printer are replace every other week because the company is so cheap, they care about themselves. Too many Cons not enough Pros! After I left, I heard that the company will be filing for bankruptcy.

1.0
May 17, 2017

Never take employees wants or needs into consideration!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only positive I can think of was that you are allowed to leave and take a smoke break and not clock out.

Cons

You will work most shifts alone, and be expected to unpack shipment, put out the shipment, and help/check customers! It's impossible to complete all of that in a 6-7 hour shift alone! The pay is literally about 10¢ above minimum wage even though you are required to do at least 2 employees worth of work alone. If you don't finish all the shipment or get on customer complaint because you "took too long to get to the register to help them check out" they want to reprimand you and write you up! On Easter I did 8000 in sales there alone in one shift and had zero customer complaints, but I was not rewarded in any way! Not verbally, not with a bonus, nothing! The management and big dogs care about only themselves. Oh and I was expected to come in at 4:30a.m. to assist in audits and didn't leave till 5p.m. I was not give a bonus I wasn't even paid over minimum wage for coming and helping with that when it was not in an associates job description to help with the store audits in any way. That was for the store manager, assistant manager, and district manager!

3.0
May 14, 2017
Recommend
CEO approval
Business Outlook

Pros

The weekly pay The customer service training you receive due to the hard selling tactics Payless Has within the SMILES routine . Looks great on a resume in sales.

Cons

Where do I begin? tons of shifts for full timers but the workload is insane for one person. you are expected to Open and close the store, train staff, Do bank deposits , Open shipments , Tag an entire store , each box individually and if you don't move fast enough and Customer service at the same time? then you are degraded by Management. Constantly hassled to make insane sales goals and units per transaction. A customer leaves the store and comes back? that drops your conversion and you get yelled at. Don't greet every single customer that enters the store in busy days? you get yelled at. go to lunch and leave the store? you get yelled at. Have a day off and the management needs you to come in? you better answer your phone or else you are threatened .

Viewing 25 - 27 of 2,725 Reviews

Glassdoor has 2,781 Payless ShoeSource reviews submitted anonymously by Payless ShoeSource employees. Read employee reviews and ratings on Glassdoor to decide if Payless ShoeSource is right for you.